Cortney Thompson
Huntsville,AL
Summary
Dynamic Production Team Leader with extensive experience at Benchmark Electronics, excelling in quality inspection, training and proven ability to enhance operational efficiency and ensure compliance with safety standards. Skilled in team leadership, fostering a collaborative environment that drives success and meets organizational goals.
Overview
18
18
years of professional experience
Work History
Production Team Leader
Benchmark Electronics
Huntsville, AL
07.2022 - Current
- Supervisor: Robert Sandwell (256) 722-6434.
- Support my supervisor by organizing daily shipment
- Executing material orders.
- Managed operations across stations, retaining proficiency in part number identification.
- Provided leadership, guidance, and direction to team members on daily tasks.
- Collaborated with other departments to ensure timely completion of projects.
- Train new hire employees
Quality Inspector/Material Review Board Coordinator/HR Assistant
HighSecLabs
09.2020 - 07.2022
- Supervisor - Tiffany Toney 256-874-3000
- Inspect units on the production line, checking for dents, scratches, missing paint, missing components and any other defects. Keep inventory of all non-conforming material (plastics, metals, and PCBA's) determine what can be repaired what cannot and scrap, have fixed or return to stock. Make transfers of all material logically. Help as an assistant to HR manager by helping with onboarding of all new hires, filling out all paperwork, assisting with enrolling in benefits, help with requesting time off, checking time sheet, and viewing and printing check stubs.
Assistant Kitchen Manager
Rosie's Inc
Huntsville, AL
01.2014 - 08.2020
- Supervisor - Kala Hillis 256-529-1637
- Prepare entrees, side items and gravies from recipes, work the line frying, making salads, and plating food. Manage over 10 employees. Open and close the store making sure all food is ready for opening and store is fully cleaned and all equipment is shut down for closing. Place orders for produce for following day of business, and all other food and perishables that need to be delivered. Perform weekly inventory count.
Customer Service Representative
Comcast Customer Care
Huntsville, AL
01.2012 - 09.2012
- Supervisor - Tijuana Doy 210-630-2396
- Attend more than 100 calls per day to solve client's queries and complaints efficiently. Solve issues concerning bill, payment arrangements, upgrading equipment and technical issues, all in a timely manner. Also make follow up outbound calls to customers. As well as introduce comments to accounts after every interaction.
Customer Service Representative
DIRECTV
Huntsville, AL
02.2008 - 10.2011
- Supervisor - Chris Acklin 256-694-0743
- Attend more than 150 phone calls per day to solve client's queries and complaints efficiently. Solve challenging situations according to the company guidelines and policies. Handle all types of calls (Billing, Technical, Fraud Prevention, and Retention). Introduce comments to the client's database. Make calls to customer to manage prevent fraud and collection accounts. Attempt to save customer who want to cancel by resolving their issues that range from billing, technical or install problems.
Education
High School Diploma -
Logos Covenant Academy
Scottsboro, AL05-2007
Skills
- Strong work ethic
- Team building
- Time management
- Ordering parts
- Rapid Problem Solving
- Materials inspection
- Visual inspection
- Teamwork and communication
- Quality assurance standards
- Packing slip verification
- Inventory and stocking
Abilities
- More than eight years experience working directly with customers
- Excellent problem solving and peoples skills.
- Proficient at using computer applications.
- Patient, calm, courteous, well spoken, and pleasantly professional.
- Self starter with a can do attitude.
- Typing - 40 words per minute.
- Attention to detail
- Authorized to work in the US for any employer
Assessments
- Work style: Conscientiousness
- Well organized, rule-abiding, and hard-worker
- Cross-referencing agendas
Timeline
Production Team Leader
Benchmark Electronics
07.2022 - Current
Quality Inspector/Material Review Board Coordinator/HR Assistant
HighSecLabs
09.2020 - 07.2022
Assistant Kitchen Manager
Rosie's Inc
01.2014 - 08.2020
Customer Service Representative
Comcast Customer Care
01.2012 - 09.2012
Customer Service Representative
DIRECTV
02.2008 - 10.2011
High School Diploma -
Logos Covenant Academy
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