Cortney Toppel
Rockford,IL
Summary
Versatile and results-driven professional with diverse experience across administrative support, customer service, transportation, behavioral health, and human services. Adept at problem-solving, managing competing priorities, and contributing to safe, structured, and effective environments. Recognized for strong communication skills, collaborative mindset, and a commitment to providing value through consistent and compassionate service. Excels in both team-oriented and independent settings.
Overview
14
14
years of professional experience
Work History
Social Servcies Designee
Alden Debes Rehabilitation & Health Care Center
04.2018 - Current
- Assisted in intake processes, gathering necessary information from clients to ensure accurate service delivery.
- Supported case management by maintaining client records and documentation in compliance with agency standards.
- Participated in team meetings to discuss client needs and develop individualized support plans.
- Collaborated with community resources to facilitate access to services for clients seeking assistance.
- Observed and learned effective communication strategies to engage clients from diverse backgrounds.
- Adhered to confidentiality protocols while managing sensitive client information and data entry tasks.
- Engaged in training sessions to enhance understanding of social service policies and procedures.
- Provided crisis intervention support when necessary, coordinating closely with emergency response personnel and other professionals as needed.
- Maintained confidentiality and professionalism at all times while handling sensitive client information and situations.
- Ensured compliance with all relevant regulations and policies, maintaining accurate and up-to-date documentation for each case.
Office Coordinator
Bido Business Solutions LLC
03.2019 - 04.2024
- Coordinated daily office operations, ensuring efficient workflow and resource availability.
- Managed scheduling and appointments for executives, optimizing time management and productivity.
- Assisted in the preparation of reports and presentations, enhancing communication across teams.
- Developed filing systems that improved document retrieval efficiency and organization.
- Implemented office supply inventory management, reducing costs through effective monitoring.
- Facilitated onboarding processes for new employees, fostering a supportive integration experience.
- Collaborated with team members to streamline administrative processes, improving overall operational efficiency.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
Behavioral Health Technician
Streamwood Behavioral Health Hospital
09.2022 - 04.2024
- Monitored patient behavior and emotional well-being to ensure safety and compliance with treatment plans.
- Assisted in the implementation of therapeutic activities to promote skill development and coping strategies.
- Documented patient progress and incidents accurately, maintaining confidentiality and adhering to hospital policies.
- Collaborated with interdisciplinary teams to develop individualized care plans for diverse patient populations.
- Facilitated group therapy sessions, encouraging participation and fostering a supportive environment for patients.
- Implemented crisis intervention techniques effectively to de-escalate high-stress situations among patients.
- Provided support during daily living activities, enhancing patient independence and overall quality of life.
- Participated in training programs to enhance knowledge of behavioral health practices and improve service delivery.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
School Bus Driver
U-46 School District
09.2016 - 09.2022
- Ensured student safety during transportation by adhering to established safety protocols and guidelines.
- Conducted pre-trip inspections on the bus to verify operational efficiency and compliance with safety standards.
- Managed student behavior effectively, fostering a respectful and safe environment during transit.
- Communicated promptly with school officials regarding schedule changes or emergencies affecting transportation routes.
- Maintained accurate records of daily routes, student attendance, and incidents on the bus for reporting purposes.
- Implemented strategies to improve punctuality of arrivals and departures at designated stops throughout the district.
- Collaborated with parents and school staff to address concerns related to transportation services and ensure satisfaction.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Patient Care Technician
Alexican Brother Rehab
08.2011 - 09.2016
- Assisted with daily patient care activities, ensuring comfort and safety in rehabilitation settings.
- Monitored vital signs, accurately recording data for healthcare team assessments and decision-making.
- Supported rehabilitation exercises, encouraging patient participation to enhance recovery outcomes.
- Maintained cleanliness and organization of patient areas, promoting a safe environment for therapy sessions.
- Communicated effectively with patients and families, providing updates on treatment progress and addressing concerns.
- Collaborated with nursing staff to implement individualized care plans tailored to patient needs.
- Trained new staff on operational procedures, improving team efficiency in patient care delivery.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Education
Bachelor Of Science In Business Administration -
Indiana Universities Northwest
Diploma -
Elgin High School
Elgin, ILSkills
- Homelessness prevention
- Behavioral support
- Mental health awareness
- Transportation assistance
- Substance abuse
- Program planning
- Healthcare access
- Elderly care proficiency
- Written and verbal communication
Timeline
Behavioral Health Technician
Streamwood Behavioral Health Hospital
09.2022 - 04.2024
Office Coordinator
Bido Business Solutions LLC
03.2019 - 04.2024
Social Servcies Designee
Alden Debes Rehabilitation & Health Care Center
04.2018 - Current
School Bus Driver
U-46 School District
09.2016 - 09.2022
Patient Care Technician
Alexican Brother Rehab
08.2011 - 09.2016
Bachelor Of Science In Business Administration -
Indiana Universities Northwest
Diploma -
Elgin High School
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