CORTNEY WARSHAW
West Palm Beach,FL
Summary
A highly motivated and creative professional bringing extensive experience in marketing, customer service, and business ownership. Demonstrated ability to develop and execute successful strategies for achieving key objectives. Outstanding customer service delivery while identifying opportunities to exceed customer expectations. Proven expertise in team management and effective leadership acquired through experience as a business owner.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Marketing Manager
SaferWatch
11.2022 - Current
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created and managed social media campaigns to increase brand engagement.
- Worked hand in hand with customers to provide them all marketing tools necessary to be successful during their launch.
Owner
Due East Design Co
01.2015 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Front Desk Coordinator
Michael Angelo Salon
01.2011 - 01.2014
- Provide excellent client care at all times and greet all clients upon arrival.
- Answer multi-line telephone in a courteous and timely manner while still providing attention to clients in salon.
- Confirm and follow up with clients for scheduling and satisfaction.
- Able to manage clients and providers schedules efficiently.
Store Manager
Aldo
01.2000 - 01.2010
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Won company wide awards and trips based on sales earnings.
Education
Associate of Applied Science - Digital Marketing
University of South Florida
09.2023
Nail Technician
Palm Beach Beauty
10.2017
Fashion Design
Ft. Lauderdale Art Institute
01.2002
Skills
- Customer Relations
- Operations Management
- Team Development
- Digital Marketing
- Staff Management
- Client communication
Certification
Google Ads Search Certification
Google Analytics Certification
Timeline
Marketing Manager
SaferWatch
11.2022 - Current
Owner
Due East Design Co
01.2015 - Current
Front Desk Coordinator
Michael Angelo Salon
01.2011 - 01.2014
Store Manager
Aldo
01.2000 - 01.2010
Associate of Applied Science - Digital Marketing
University of South Florida
Nail Technician
Palm Beach Beauty
Fashion Design
Ft. Lauderdale Art Institute