Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CORTNEY WELLS

EDMOND,OK

Summary

Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Mercy GoHealth
01.2025 - 06.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Phlebotomy Technician

Oklahoma Blood Institute
07.2023 - 02.2024
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
  • Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
  • Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Logged patient information and recorded results into system.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Followed established safety protocols and standards to minimize risk of infection and injury.

Security Officer II

Christus Good Shepherd Medical Center
05.2018 - 09.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Peace Officer-Intermediate

City of Marshall
02.2009 - 09.2017
  • Conducted searches and seizures according to legal guidelines, upholding suspect rights throughout the process consistently.
  • Maintained detailed records of incidents, arrests, and investigations for accurate reporting purposes.
  • Utilized negotiation skills in conflict resolution scenarios to de-escalate potentially dangerous situations effectively.
  • Assisted in the training of new recruits, sharing knowledge and expertise on law enforcement procedures.
  • Enhanced community safety by conducting routine patrols and responding promptly to emergency calls.
  • Conducted thorough investigations, resulting in the resolution of numerous criminal cases.
  • Ensured compliance with department policies and procedures through consistent adherence to established guidelines.
  • Provided support to victims of crime by offering resources and referrals for assistance services available in the area.
  • Facilitated traffic control measures during special events for smooth operations and public safety.
  • Reduced crime rates through proactive policing, effective communication, and collaboration with local agencies.
  • Improved public relations by participating in community events and addressing concerns from residents.
  • Provided testimony in court proceedings as a credible witness, resulting in successful case outcomes.
  • Conducted searches of individuals, vehicles and premises.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Monitored traffic violations, issuing citations as necessary.
  • Monitored criminal activity in community to identify suspicious activity.
  • Checked vehicle equipment for proper functioning prior to use.
  • Handled citation and traffic violation paperwork.

Deputy Municipal Court Clerk

City of Marshall
05.2005 - 02.2009
  • Streamlined communication between judges, attorneys, and other court personnel through clear and concise correspondence.
  • Ensured compliance with legal requirements by carefully reviewing court documents for accuracy and timeliness.
  • Collaborated with law enforcement agencies to ensure timely processing of warrants, summonses, subpoenas, and other legal orders issued by the Municipal Court.
  • Enabled accurate reporting of court statistics by diligently tracking and documenting all relevant case data.
  • Assisted in expediting case resolutions by promptly scheduling hearings, trials, and conferences as needed.
  • Reduced data entry errors by implementing a rigorous review system for all entered information in the court''s electronic database.
  • Boosted public satisfaction by providing exceptional customer service to individuals seeking information or assistance with municipal court matters.
  • Promoted transparency in municipal court activities by maintaining accurate records available for public inspection upon request.
  • Improved court efficiency by accurately maintaining and updating case files and dockets.
  • Maintained strict confidentiality regarding sensitive case information in accordance with applicable laws and ethical standards.
  • Provided assistance to attorneys and court personnel in courtroom
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Prepared court orders and judgments for signature.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Performed routine data entry or document management.
  • Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.

Education

CCMA - Medical Assistant

Academy of Allied Health
Tatum
12-2024

Phlebotomy

Academy of Allied Health
Tatum, TX
09-2022

Law Enforcement

East Texas Police Academy
Kilgore, TX
05-2009

High School

Marshall High School
Marshall, TX
05-1994

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Patient care
  • Clinical documentation
  • Medication administration
  • Electronic health records
  • Vital sign monitoring
  • Sterilization techniques
  • Wound care
  • Patient assessments
  • Inventory and supply management

Certification

  • CCMA - Certified Clinical Medical Assistant
  • Licensed Phlebotomist

Timeline

Certified Medical Assistant

Mercy GoHealth
01.2025 - 06.2025

Phlebotomy Technician

Oklahoma Blood Institute
07.2023 - 02.2024

Security Officer II

Christus Good Shepherd Medical Center
05.2018 - 09.2022

Peace Officer-Intermediate

City of Marshall
02.2009 - 09.2017

Deputy Municipal Court Clerk

City of Marshall
05.2005 - 02.2009

CCMA - Medical Assistant

Academy of Allied Health

Phlebotomy

Academy of Allied Health

Law Enforcement

East Texas Police Academy

High School

Marshall High School

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