Cortney West
San Antonio
Summary
Dedicated dispatcher with a strong background in customer service and billing administration. Proven skills in managing complex operations and supporting team efforts to achieve optimal routing and customer satisfaction.
Overview
5
5
years of professional experience
2007
2007
years of post-secondary education
Work History
Driver / dispatcher
MBC couriers
San Antonio
02.2017 - 05.2020
- Handled calls from customers about services and quoting prices
- Managed a fleet of 5 drivers, including myself, routing to multiple pick ups and drop offs per driver
- Handled billing paperwork for customers and drivers
- Managed office responsibilities
- Handled hiring processes
Fios technical support
Kgb Usa
San Antonio
04.2015 - 10.2017
- Took calls for billing inquires and account issues
- Troubleshot problems with services and equipment
- Dispatched technicians on escalated problems
- Met metrics and kept the call in the scope guidelines
- Updated customer accounts amd services
Education
Certificate Of Completion - CompTIA A+/Security/Networking
Utsa
San Antonio, TX 12.2023 - 12.2024
Northside Excel Academy
San Antonio, TexasSkills
- Fleet management
- Route optimization
- Billing administration
- Customer service
- Typing 50 words a minute
Timeline
Certificate Of Completion - CompTIA A+/Security/Networking
Utsa
12.2023 - 12.2024
Driver / dispatcher
MBC couriers
02.2017 - 05.2020
Fios technical support
Kgb Usa
04.2015 - 10.2017
Northside Excel Academy