Cortney Williams
Montgomery,Alabama
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in customer support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
(Arise) The Home Depot
Montgomery, AL
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Recorded account information to open new customer accounts
- Provided primary customer support to internal and external customers
Customer Service Representative
(LiveOps) Bath & Body Works
Montgomery, AL
04.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in customer satisfaction
Education
GED -
Christian Corner Stone Academy
Newnan, GA08.2011
Skills
- Courteous with Strong Service Mindset
- Order and Refund Processing
- Call Documentation
- Responding to Difficult Customers
- Understanding Customer Needs
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Upselling Products and Services
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
Timeline
Customer Service Representative
(Arise) The Home Depot
03.2022 - Current
Customer Service Representative
(LiveOps) Bath & Body Works
04.2020 - Current
GED -
Christian Corner Stone Academy
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