Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CORTNI BRADLEY

Glendale,Arizona

Summary

Focused manager successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Dependable worker bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Results-oriented business leader with more than 12 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Operations Manager

Bowlero
02.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Reduced overhead costs through diligent budget management and resource allocation.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Motivated and trained employees to maximize team productivity.

General Manager

Freddy's Frozen Custard & Steakburgers
02.2023 - 02.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Accomplished multiple tasks within established timeframes.

Jamba Juice

Peoria, AZ
04.2015 - 01.2023
  • Developed General Managers, while helping to maintain the business
  • Made orders everyday for food and fresh produce to deliver the best ingredients to each and every guest
  • Hired and trained team members to perform duties with 100% integrity and accountability
  • Provided the #1 guest service in the entire state
  • Reported any accidents that might happen in the day to day business
  • Inventoried and restocked throughout the day to provide for the demand of the business
  • Handled all cash and verified with daily paperwork
  • Build outside sales to offset the slow months, while maintaining the integrity of the business inside
  • Created professional relationships with vendors to support the business inside and out
  • Maintained not one location but 2 during some parts of the year when another General Manager was not present
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Immediately reported accidents and helped resolve the issues
  • Helped train other General Managers who were up and coming in order to help the business grow.
  • Self-motivated, with a strong sense of personal responsibility.

Jimmy Johns Gourmet Subs

Phoenix, AZ
03.2012 - 04.2015
  • Developed General managers, helped them to exceed expectations and prepare for higher opportunities
  • Overlooked P&L's from previous years
  • Maintained food cost and control labor
  • Consistently hired and trained employees to perform duties with 100% integrity and accountability
  • Consistently provided professional, friendly and engaging service
  • Immediately reported accidents, injuries or unsafe work conditions to manager
  • Developed and maintained positive working relationships with others to reach business goals
  • Inventoried and restocked items throughout day
  • Verified cash drawer against the day's receipts
  • Resolved guest complaints quickly and efficiently
  • Assisted co-workers whenever possible
  • Effectively listened to, understood and clarified guest concerns and issues
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness
  • Exceeded company objectives with monthly bonuses based on results
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Created new revenue streams through marketing and customers.

Jersey Mike Subs

Phoenix, Az
01.2011 - 03.2012
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
  • Cleaned and organized eating, service, and kitchen areas
  • Cleaned and sterilized equipment and facilities
  • Consistently stayed under monthly controllable expense budget
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Executed daily production lists and goals
  • Filled beverage and ice dispensers
  • Greeted each customer with friendly eye contact
  • Performed all transactions in a cordial, efficient and professional manner
  • Placed clean dishes, utensils, and cooking equipment in storage areas
  • Prepared daily food items, and cooked simple foods and beverages
  • Stocked service stations with items such as ice, napkins, and straws
  • Stocked, organized, and cleaned kitchens and cooking utensils
  • Trained new employees.

Office Max

Peoria, AZ
04.2008 - 10.2010
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy
  • Stocked and replenished merchandise according to store merchandising layouts
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Cleaned and organized the store, including the checkout desk and displays
  • Alerted customers to upcoming sales events and promotions
  • Identified potential shoplifters and alerted management
  • Trained 30+ new sales associates each quarter
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Educated customers about the brand to incite excitement about the company's mission and values
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Verified that all customers received receipts for their purchases
  • Worked with the management team to implement the proper division of responsibilities
  • Actively pursued personal learning and development opportunities
  • Preserved a perfect attendance record for 24 months.

Education

High School Diploma -

Liberty High School
Peoria, AZ
01.2010

Skills

  • Quick problem solver
  • Thrives in fast-paced environment
  • Committed team player
  • Lifts and carries up to 50lbs
  • High energy
  • Courteous, professional demeanor
  • Flexible schedule capability
  • Cash handling expert
  • Up-selling capability
  • Team Leadership
  • Problem-Solving
  • Operations Management
  • Customer Service
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Staff Training
  • Decision-Making
  • Operational Efficiency

Accomplishments

  • Consistently trained General managers to understand labor, food cost, and monthly allotments of merchandise.
  • Training- Successful trained 20 different managers and lead them into leadership roles.

Timeline

Operations Manager

Bowlero
02.2024 - Current

General Manager

Freddy's Frozen Custard & Steakburgers
02.2023 - 02.2024

Jamba Juice

Peoria, AZ
04.2015 - 01.2023

Jimmy Johns Gourmet Subs

Phoenix, AZ
03.2012 - 04.2015

Jersey Mike Subs

Phoenix, Az
01.2011 - 03.2012

Office Max

Peoria, AZ
04.2008 - 10.2010

High School Diploma -

Liberty High School
CORTNI BRADLEY