Cortni Cauthen
Safford,AZ
Summary
Dynamic professional with a proven track record in customer service and team collaboration, notably at Circle K. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in cash handling and demonstrating exceptional work ethic and integrity. Achieved significant improvements in customer retention through effective problem-solving and empathetic customer interactions.
Overview
5
5
years of professional experience
Work History
Cashier
Mikes Grill
03.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Barista
Tiny Bean
10.2021 - 04.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Lead CSR
Circle K
08.2018 - 07.2021
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Collaborated with team members to develop strategies for boosting customer retention rates.
Merchandiser
Swire Coca-Cola
07.2019 - 10.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Education
HS Diploma -
Mount Graham High School
Safford, AZSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
Timeline
Cashier
Mikes Grill
03.2023 - 06.2023
Barista
Tiny Bean
10.2021 - 04.2022
Merchandiser
Swire Coca-Cola
07.2019 - 10.2019
Lead CSR
Circle K
08.2018 - 07.2021
HS Diploma -
Mount Graham High School
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