Summary
Overview
Work History
Education
Skills
Accomplishments
fast learner
Timeline
Generic

Cortni Davidson

Centerville,TN

Summary

Dynamic retail professional with proven expertise in cash handling and customer service excellence at Dollar General. Skilled in inventory management and team building, I consistently enhanced store performance and customer satisfaction. Recognized for mentoring staff and implementing effective merchandising strategies, driving sales growth and fostering a positive shopping experience.

Developed key skills in fast-paced retail environment, including team leadership and effective communication. Excels in inventory management and customer service, ensuring operational efficiency and positive customer interactions. Seeking to transition into new field, leveraging these transferable skills to contribute value in diverse settings.

Offering strong foundation in customer service and retail operations, eager to learn and develop in supportive environment. Brings quick learning ability and effective communication skills to support team goals and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Key Holder

Dollar General
10.2024 - Current
  • Managed opening and closing procedures, ensuring store security.
  • Assisted in maintaining inventory accuracy and stock levels.
  • Supported cash handling processes, enhancing transaction efficiency.
  • Provided excellent customer service to drive sales.
  • Trained new team members on operational procedures.
  • Monitored store cleanliness and organization standards.
  • Executed daily store tasks independently with attention to detail.
  • Collaborated with management to address customer inquiries effectively.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Negotiated with suppliers for timely deliveries, ensuring that store was always stocked with customer favorites.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
  • Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
  • Developed reward system for staff achievements, motivating team and increasing overall performance.
  • Engaged with local community through events, enhancing store's reputation and customer base.
  • Conducted regular product trainings for staff, boosting their confidence and sales capabilities.
  • Implemented energy-saving measures, reducing overhead costs without compromising store functionality.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
  • Monitored and reported on sales trends, providing valuable insights for inventory management.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service levels.
  • Coordinated with management to implement promotional strategies, driving foot traffic and sales.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Improved team morale and efficiency through effective delegation and clear communication.
  • Fostered culture of accountability and excellence, leading by example and encouraging team growth.
  • Enhanced store security by meticulously following all opening and closing procedures.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Trained newly hired sales team in upselling techniques.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Successfully drove new product lines to increase annual profits by 75%

Cashier

Shell Gas Station
09.2022 - 11.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring proper handling of funds.
  • Assisted customers with inquiries, providing excellent service and support.
  • Handled returns and exchanges, adhering to company policies and procedures.
  • Collaborated with team members to maintain a clean and organized workspace.
  • Monitored inventory levels, alerting management to restock needs proactively.
  • Adapted quickly to changing priorities during peak hours, ensuring smooth operations.
  • Contributed to team goals by promoting special offers and loyalty programs effectively.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Enhanced shopping experience, provided product information and location assistance.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Reduced processing errors by meticulously following transaction procedures.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Handled cash, credit, and debit transactions accurately.

Education

GED -

Adult Education
Centerville Tn
05.2011

Skills

  • Effective cash management skills
  • Coaching and guidance
  • Equipment servicing

Banking transaction processing

  • Daily performance analysis
  • Product ordering
  • Detailed cash drawer reconciliation
  • Employee oversight

Store recovery processes

  • Relationship building
  • Employee training
  • Sales floor organization
  • Inventory and stocking
  • Handling complaints
  • Team building and motivation
  • Basic mathematics
  • Cash handling and reconciliation
  • Store reset and recovery
  • Leadership development
  • Product merchandising
  • Sales leadership
  • Orientation and training
  • Strategic selling
  • Merchandise promotion and display
  • Shelving
  • Product sales
  • Decision-making
  • Staff coaching and training
  • Superior work ethic
  • Merchandising operations
  • Reporting and performance analysis
  • New store setups

Accomplishments

    i am a very hard worker i do my best to go above an beyond to help customers an team mates i will do what i am asked i am a fast learner very experienced in customer service an can talk customers into buying stuff at certain prices

fast learner

if i do hands on i can catch on fast

Timeline

Key Holder

Dollar General
10.2024 - Current

Cashier

Shell Gas Station
09.2022 - 11.2022

GED -

Adult Education

Similar Profiles

CREATE PROFILE
Cortni Davidson