Cortni Jefferson
Jackson,MS
Summary
Committed Business Administration major with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs. Innovative and seeking a position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude and the drive to learn, improve and succeed.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Ezcater
06.2021 - Current
- Demonstrate high attention to detail, organization and management of multiple tasks and projects while simultaneously working with order departments
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Set and adjust schedule for PTO, sick time, development, or any important even missing from schedule.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Schedule task for next agents to successfully continue assisting customers once im finished
Administrative Assistant
Etta McPhaul Tax
08.2015 - Current
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed executive calenders by scheduling and coordinating over 200+ meetings and appointments monthly while ensuring efficient time management workflows
- Instrumental in developing and scheduling meetings and conference calls using excel to optimize scheduling of senior staff.
- Responded to inquiries from callers seeking information.
Manager Trainee
Tower Loan
03.2021 - 06.2022
- Manage 100+ inbound and outbound calls a day
- .Proficient in all aspects of management such as recruitment, scheduling interviews and client appointments, staff development,performance management, and leadership
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Established open and professional relationships with team members and customers which facilitated communication, quickly resolving issues, and conflicts.
- Established team priorities, maintained schedules and monitored performance.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions, while learning new processes, materials, & programs quickly
Customer Availability Program Associate
Walmart
11.2019 - 06.2021
- Trained and supervised employees on office policies and procedures.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- fulfilled and scheduled over 60+ deli and cake orders weekly
Primerica Representative
Primerica
10.2017 - 02.2021
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Set schedules for 15+ staff by planning and designating shifts and hours and scheduled 20+ interviews a week for potential employees
- Flagged potential issues by monitoring timelines.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Tailored insurance plans to support client needs and establish sense of trust among community members.
- Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
Education
Bachelor of Science - Business Management
Jackson State University, College of Business
Jackson, MS05.2021
Associate of Arts - Accounting
Hinds Community College
Raymond, MS07.2018
Skills
- time management
- management/leadership skills
- Organization/Detail Skills
- Issue and conflict resolution
- Multitasking
- Analytical
- communication/people skills
- Basic math
- Customer Support
- High-energy attitude
- Technologically savvy
- Special Requests
- Information Updates
- Clerical Support
- Problem Resolution
- Microsoft Office
- Administrative and Office Support
- Issue Identification
- Setting Schedules
- Report Writing
Timeline
Customer Service Agent
Ezcater
06.2021 - Current
Manager Trainee
Tower Loan
03.2021 - 06.2022
Customer Availability Program Associate
Walmart
11.2019 - 06.2021
Primerica Representative
Primerica
10.2017 - 02.2021
Administrative Assistant
Etta McPhaul Tax
08.2015 - Current
Bachelor of Science - Business Management
Jackson State University, College of Business
Associate of Arts - Accounting
Hinds Community College
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