Summary
Overview
Work History
Skills
Timeline
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Cortni Kline

Summary

Natural leader, self starter with a positive attitude who is self driven to learn. Skilled mediator with 25 years of sales, customer service management, and relationship building. Ten plus years of supporting senior level leadership. Highly detailed oriented, organized, seeking a position offering opportunities for new personal and professional growth.

Overview

18
18
years of professional experience

Work History

Customer Service Manger

Huali Floors USA
01.2024 - Current
  • Resolve customer complaints while prioritizing customer satisfaction and loyalty
  • Support VP of Sales and VP of fiance by providing daily, weekly, and logistic reporting
  • Followed through with complex client request to ensure client satisfaction
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Created and reviewed invoices to confirm accuracy.
  • Took ownership of customer issues and followed problems through to resolution.
  • Supply chain management, material procurement and inventory control
  • Complete cradle to grave ownership of orders from order receipt until delivery to client
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.

COMMERCIAL SALES OPERATIONS SPECIALIST

Mohawk Industries/Mohawk Group
01.2018 - 01.2024
  • Train and Manage Project Managers, and Sales Teams
  • Works with product development to make and ensure new designs and Strike offs are completed and meet all ADA standards
  • Work as liaison between the departments and divisions, coordinating relevant functions that require access to customer accounts, commissions, customer service, mobility, marketing MDM, and IS
  • Responsible for Daily, weekly, and monthly sales reports
  • Interact and support AE's, RVP's and SVPs with all websites, travel and expense reports in Concur
  • Works with all departments, AR/ AP/ and Credit department and Shipping building both internal and external relationships
  • Developed programs for RVP's, SVP's and the Sales Force to make for a seamless selling experience
  • Scheduled Weekly and Monthly sales meetings via Webex and on site
  • Complete all New Hires on boarding, setting them up in all systems, ordering all cell phones, laptops and iPads
  • Work to troubleshoot issues in all systems and solve various problems helping enhance customer support

CONTRACT/HOSPITALITY MANAGER

Surya
01.2015 - 01.2018
  • Sales, service, and the growth of Hospitality and contract accounts involve customer service, assisting customers in finding products that meet their needs, and product knowledge.
  • Panned travel and helped organize trade shows Relationship building to ensure repeat customers
  • Quote all projects, and RFQ's, pricing analysis in a timely manner
  • Help coordinate all shipments both inside the USA and internationally
  • Follow up with all projects quoted to close the deal and get the new business
  • Cold calling both inside and outside sales
  • Work with product development to make and ensure new designs are completed and meet all ADA standards
  • Meeting and exceeding all sales and productivity goals
  • Responsible for Daily, weekly, and monthly sales reports
  • Work with all hospitality, and assisted living, contract customers, examples would be, Marriott, United States Embassy, Hilton, Ritz- Carlton, Four- Seasons
  • Work with all departments, AR/ AP/ and Credit department

SUPERVISOR

Security Finance
01.2007 - 01.2015
  • Customer service, building internal and external relationships
  • Collections both on the phone and in person
  • Loan approvals and loan closings
  • Trained all new staff on all systems, policies, procedures, and loan approvals
  • Increased ledger balance 80% year over year while maintaining delinquency, Increased account base from 800-1920 accounts annually
  • Multitask in a fast-paced work environment
  • Sales of all insurance products, along with the sales of loan renewal and referral program
  • Verified that all files, reports, and deposits were accurate, participated in monthly/random audits
  • Managed a staff of 67
  • Cold calling on all new loan prospects
  • Planned and organized Monthly meetings, Customer appreciation days and events within the community

Skills

  • Self-motivated
  • Adaptable
  • Reliable
  • Strong closer and strong seller
  • Strong Leadership
  • Proficient In: Excel, AS400, Salesforce, SAP, Empower
  • Clear Communication
  • Punctual and Dependable
  • Customer Service-Oriented
  • Workspace Organization
  • Strategic Planning
  • Complex Problem-Solving

Timeline

Customer Service Manger

Huali Floors USA
01.2024 - Current

COMMERCIAL SALES OPERATIONS SPECIALIST

Mohawk Industries/Mohawk Group
01.2018 - 01.2024

CONTRACT/HOSPITALITY MANAGER

Surya
01.2015 - 01.2018

SUPERVISOR

Security Finance
01.2007 - 01.2015

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Cortni Kline