Cortni Wheeler
Roanoke,VA
Summary
Dynamic sales professional with a proven track record at Spirit Halloween LLC, excelling in customer service and inventory management. Skilled in enhancing store appearance and optimizing product displays, I foster teamwork and collaboration while training staff. Adept at cash handling and POS operations, I consistently drive sales and improve customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure a new position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Sales Associate
Spencer's Gifts
11.2025 - Current
- Enhanced customer engagement through product knowledge and personalized service.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained new associates on sales techniques and store procedures, fostering a collaborative environment.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
Assistant Store Manager
Spirit Halloween LLC
08.2023 - 11.2025
- Managed scheduling and staffing to ensure optimal coverage during peak hours.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed Inventory and merchandise and moved heavy boxes
Assistant Store Manager
Jimmy Johns Restaurant
11.2018 - 10.2025
- Led daily store operations, ensuring adherence to company standards and policies.
- Trained and mentored team members in customer service excellence and food safety protocols.
- Developed and implemented strategies to enhance operational efficiency and reduce waste.
- Analyzed sales data to identify trends, optimizing inventory management and product selection.
- Collaborated with upper management on promotional campaigns to boost sales performance.
- Addressed customer feedback promptly, enhancing overall satisfaction and loyalty.
- Oversaw cash handling procedures, maintaining accuracy in financial transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed inventory
Education
High School Diploma -
Portsmouth High School
Portsmouth, OHSkills
- Customer service
- Teamwork and collaboration
- Listening skills
- Multi-tasking strength
- Money handling
- POS system operation
- Cleaning techniques
- Inventory tracking
- Inventory control procedures
- Excellent communication skills
- Inventory control
- Sales expertise
- Store opening and closing
Timeline
Sales Associate
Spencer's Gifts
11.2025 - Current
Assistant Store Manager
Spirit Halloween LLC
08.2023 - 11.2025
Assistant Store Manager
Jimmy Johns Restaurant
11.2018 - 10.2025
High School Diploma -
Portsmouth High School