Cortnie Carachure

*Managed daily office operations & maintained efficient workflow.
*Maintained impeccable office organization to support efficiency, professionalism & performance objectives.
*Developed trust & created lifelong customers by providing extra-mile service.
*Converted & scheduled leads to appointments.
*Followed up on open proposals as needed.
*Kept the showroom & office organized & presentable.
*Assisted in the development, management & delivery of local marketing tactics.
*Resolved customer conflicts.
*Met with sales staff weekly to discuss recent sales, review customer expectations & product orders.
*Ordered all products needed for jobs accurately & followed up on delivery.
*Scheduled & communicated the job in accordance with the schedule of the customer & installers.
*Discussed & obtained written permission from the customer for any changes in contracted work.
*Complete job costing reports within 24 hours of installation completion.
*Maintained confidential records relating to personnel matters.
*Created office guidelines, policies, & formal/legal documents used both internally & externally (such as the CC authorization form).
*Reviewed contracts for accuracy prior to signing off on behalf of the company.
*Created spreadsheets in Excel to track data such as vacation requests, sick days.
*Provided coaching & disciplinary counseling to employees.
*Assisted with human resource tasks, such as onboarding & benefits administration, including documenting & executing the promotions & separations of employees.
*Assisted with the preparation of budgets, forecasts & financial statements.
*Performed general bookkeeping duties such as reconciling bank statements & creating journal entries.
*Accurately update QuickBooks daily for all income & expenses.
*Tracked invoices & payments to ensure accuracy of accounts.
*Monitored payments due, promptly contacting clients with past due payments.
*Executed the month-end closing process while ensuring accuracy & timeliness of completion.

*Provided customers with information regarding plan features, pricing, and availability.
*Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
*Developed relationships with new clients through cold calling and referrals from existing customers.
*Evaluated client needs, and assessed their risk levels to recommend their appropriate coverage options, and provide tailored insurance solutions.
*Processed policy applications and maintained accurate client records.
*Educated prospects and policyholders on coverage, limits and regulations along with the importance of maintaining
adequate insurance coverage.
*Educated clients on the complex technical policy terms and claims procedures in simple language for easy understanding.
*Collaborated with underwriters to assess risk factors for applicants.
*Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
*Contacted underwriters and submitted forms to obtain binder coverage.
* Conducted research to identify competitive rates and benefits offered by other providers at the time of renewal for each and every policyholder.
*Analyzed claims data to determine potential areas of improvement for policyholders' protection.
*Monitored market conditions to ensure that existing policies remain competitively priced.
*Participated in continuing education courses to stay current on industry trends and changes in regulations.
*Achieved repeat business and referrals through personalized services.
*Improved data collection accuracy by structuring systems for desktop spreadsheets.
*Strengthened traceability by developing organization systems for keeping records, reports, and agendas.

*Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff.
*Created reports, recorded contracts, and kept employee records in the corporate database and accounting software.
*Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
*Negotiated vendor contracts and presented them to the owners for approval.
*Inspected community common areas, apartment units, and model appearance to address problems.
*Reviewed financial forecasts, budgets, and operational goals.
*Handled terminations, performance evaluations, and staff coaching to maintain top property operations.
*Identified and addressed potential safety issues and liability concerns.
*Responded to escalated resident concerns and issues, and monitored the resolution.
*Communicated effectively with owners, residents, and on-site associates.
*Collected and maintained careful records of rental payments and payment dates.
*Kept properties in compliance with local, state, and federal regulations.
* Monitored and tracked payments and expenses, providing timely and accurate financial reports.
*Maximized rental income while minimizing expenses through effective planning and control.
*Developed annual operating budgets and forecasts, as well as sales and marketing plans.
*Conducted regular inspections of both the interior and exterior of properties for damage.
*Delivered emergency 24-hour on-call service for tenants regarding building issues.
*Implemented and enforced policies and procedures to maintain properties to the highest standards.
*Maintained accurate financial records and executed the month-end closing process.

*Processed & managed daily cash transactions, such as deposits, withdrawals & loan payments, efficiently & accurately; Ensuring accurate cash drawer balances.
*Received mortgage & other loan payments, verifying payment dates & amounts due.
*Issued & redeemed money orders, cashier checks, traveler's checks & savings bonds.
*Maintained knowledge of banking products to provide informed customer support.
*Opened & maintained new checking, savings & lines of credit.
*Cross-sold bank products by answering inquiries, informing customers of new services & promotions.
*Maintained confidentiality of bank records & client information.
*Analyzed customer feedback data from surveys & developed strategies to improve customer satisfaction scores.
*Researched customer inquiries regarding transaction errors; Issuing refunds when necessary.
*Reviewed incoming documents for completeness prior to processing them through the system.
*Performed daily reconciliation of teller cash drawers; Ensuring accuracy, security & compliance.
*Provided support to branch personnel in regards to operational issues, inquiries, and customer service requests.
*Assisted with the implementation of new procedures & processes related to banking operations.
*Monitored customer account activity for suspicious or fraudulent activities, reporting any discrepancies.
*Balanced daily cash deposits & vault inventory with zero error rate.
*Identified transaction errors when debits & credits did not balance.
*Resolved problems or discrepancies concerning customers' accounts.
*Assisted customers with account inquiries & resolved transaction issues promptly.
*Trained new tellers on operational procedures & customer service standards.
*Fulfilled diverse duties to provide customer service, operate money counters, balance & replenish ATMs.
*Counted currency, coins & checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.