Cortnie Livermore
Port St. Lucie,FL
Summary
To partake in a fulfilling career that utilizes previous experience in various ways allowing service those within communities. Exceptionally adept at providing professional, but empathetic client management. Determined to ensure healthy communication amongst others, comfortable with working in teams, ad seeking to develop strong connections amongst customers.
Overview
12
12
years of professional experience
Work History
Server Trainer
Tommy Bahama’s Restaurant
07.2021 - Current
- Corroborate with management by onboarding new team members with genuine, welcoming demeanor.
- Trained ten new team members on restaurant procedures, menu items and performance strategies. Validate team members readiness for role.
- Established dozens of evaluations and feedback to team members.
- Earned dozens of customer commendations. Received recognition for highest sales in a month.
Server, Certified Trainer, Catering Coordinator
Toojay’s Restaurant
06.2014 - 03.2020
- Maintained organization of documents, materials and equipment daily.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Increased Customer base by 10% through marketing to local businesses.
- Determined process improvements for training purposes.
Pharmaceutical Sales Representative
Liberty Medical
04.2010 - 01.2012
- Accommodated customers by dissecting and explaining their health coverage for medical supplies.
- Resolved customers issues and concerns. Referred and transferred customers to appropriate departments.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Demonstrated perfect quality scores by implementing excellence in customer service skills in a timely manner.
Customer Service Representative, Call Escalation Supervisor, Quality Specialist
QVC
09.2006 - 03.2010
- Customer Service role encompassed assisting customers with inquiries or concerns regarding orders on their account. Developed into top performer and received Employee of the Year award.
- Promoted to Escalation Supervisor and became responsible for de-escalating calls with creative resolutions to appease customers.
- Promoted to Quality Assistant and became responsible for supervising representatives calls to ensure quality is reflective of QVC standards.
Education
Associate in Arts -
Indian River State College
Fort Pierce, FL05.2021
Skills
- Microsoft Office Suite (Word Excel, PowerPoint, Access)
- Guest Relations Management
- Group Discussion Facilitation
- Orientation and Onboarding
- Resource Planning
- Workforce Development
Timeline
Server Trainer
Tommy Bahama’s Restaurant
07.2021 - Current
Server, Certified Trainer, Catering Coordinator
Toojay’s Restaurant
06.2014 - 03.2020
Pharmaceutical Sales Representative
Liberty Medical
04.2010 - 01.2012
Customer Service Representative, Call Escalation Supervisor, Quality Specialist
QVC
09.2006 - 03.2010
Associate in Arts -
Indian River State College
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