Cortnie Wallace
Veterinary Technician
Montgomery,MO
Summary
Adept Veterinary Technician with a proven track record at Vet Stop Animal Hospital, showcasing exceptional surgical assistance and customer service skills. Excelled in streamlining workflows and enhancing patient care, achieving a significant improvement in clinic efficiency. Skilled in medication administration and empathetic client interactions, consistently delivering results beyond expectations.
Overview
5
5
years of professional experience
Work History
Veterinary Technician
Vet Stop Animal Hospital
11.2021 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in the autoclave.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
Machine Operator Technician
Rx Systems Inc.
01.2019 - 10.2021
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
Education
High School Diploma -
Hazelwood West High School
Hazelwood, MO05.2014
Skills
- Intravenous catheterization
- Medication Administration
- Surgical Assistance
- Surgical procedures and support
- Call center experience
- Complaint Handling
- Customer Focus
- Customer Service
- Computer Skills
- Machine setup
- Precision measurement
- Mechanical Aptitude
Timeline
Veterinary Technician
Vet Stop Animal Hospital
11.2021 - Current
Machine Operator Technician
Rx Systems Inc.
01.2019 - 10.2021
High School Diploma -
Hazelwood West High School
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