CORTNIE W I L L I A M S
Dallas
Summary
Experience across customer service, retail, and administrative roles has built a strong foundation in communication, organization, and reliable follow through. Working closely with individuals of all ages and backgrounds has strengthened patience, adaptability, and a genuine respect for others. Known for steady performance, thoughtful problem solving, and a commitment to supporting the team with a focus on delivering quality service in every environment.
Overview
5
5
years of professional experience
Work History
Ambassador
MD Anderson Cancer Center Hospital
Houston, TX
03.2026 - Current
- Cultivated relationships with patients, families, and staff to enhance communication and support services.
- · Guided patients and visitors throughout the hospital campus by providing clear directions, wayfinding assistance, and support in locating clinics.
- · Resolved patient and visitor concerns by listening attentively, connecting individuals with the appropriate departments and collaborating with Patient Relations, security, and clinical staff.
Resident Assistant
The Traditional Senior Living
02.2023 - 02.2026
- Assist residents in the dining area with serving meals, delivering trays, or helping residents eat.
- Respond to falls or medical events and get nursing help immediately.
- Monitor residents' well-being- notice changes in mood, appetite, behavior, or physical condition and report to nurse/management.
- Offer reassurance and help alleviate anxiety or confusion (especially for memory-care residents).
Server and Training Support
Pappadeaux, Saltgrass
05.2022 - 06.2025
- Managed multiple parties simultaneously.
- Consistently responded to customer concern while providing support to others.
- Intermittently trained new employees in-the-moment.
- Provided clear communication to customers and management.
- Worked collaboratively with peers to create comfortable atmosphere for all parties.
Floor Sales Associate
Tommy Hilfiger Store
09.2021 - 05.2022
- Assist guests in securing purchases and completing transactions.
- Organize merchandise for pricing and sales.
- Communicated effectively between customers and management.
- Liaison for managing store inventory and communicating monthly updates.
- Maintained cleanliness of the store for daily traffic.
Education
Bachelor of Science - Biology
Prairie View A&M University
01-2024
Skills
- Collaborative & Creative
- Customer Service Skills
- Adaptable to various environments
- Leadership
- Effective Communication
- Critical Thinking
- Growth Mindset & Reflective
- Detail Oriented
Affiliations
- Promising Youth Alliance
- Prairie View A&M University Alumni Association
- Boys and Girls Club of America
Timeline
Ambassador
MD Anderson Cancer Center Hospital
03.2026 - Current
Resident Assistant
The Traditional Senior Living
02.2023 - 02.2026
Server and Training Support
Pappadeaux, Saltgrass
05.2022 - 06.2025
Floor Sales Associate
Tommy Hilfiger Store
09.2021 - 05.2022
Bachelor of Science - Biology
Prairie View A&M University
AWARDS
2019 Top 10% High School Graduate, 2020-2024 Collegiate Honor Roll, PVAMU National Honor Society
INTERNSHIP EXPERIENCE
- Medical Administration 2024-2025
- Departmental Administrative Assistant