Cortny Page
Las Vegas,USA
Summary
Experienced professional in customer relations with a proven track record of managing client interactions and driving satisfaction. Skilled in conflict resolution, communication, and developing lasting client relationships. Recognized for a collaborative approach and delivering consistent results. Proficient in team leadership, problem-solving, and adapting to evolving needs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Relations Manager
Century Communities
06.2019 - 04.2025
- Special Projects – water leaks, lid repairs, house settlement issues for variety of communities
- Handled challenging homeowner situations including Contractors Board Complaints
- 97.1 Average Eliant Homeowner Satisfaction Survey from June 2019 – April 2025
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Community Service Manager
Pardee Homes
05.2018 - 03.2019
- Coordinated home repairs with subcontractors for new homeowners in 3 Communities
- Issued Purchase Orders and Chargebacks accordingly within budget
- 100% Compliant on Routine Follow Up Visits
- Eliant Survey Score: 100% for Move-In // 93.5% for Long Term
- Averaged 7.1 days to complete Work Orders
Project Engineer / Office Manager
Silver State Mechanical, Inc.
12.2016 - 04.2018
- Issued Certificate of Insurance, Preliminary Notices and completed new contract documents
- Processed AR Invoices through AIA Billing
- Obtained Labor and Conditional/Unconditional Releases
- Filed Mechanics Liens and Notices
- Submitted Monthly Labor Reports to the Union Trust companies for Local 525 and Local 88
- Ordered Plumbing Materials and Mechanical Equipment
- Processed weekly Payroll and Certified Payroll Reports
- Project Reconciliations and Job Cost Coding
- Change Management/Change Orders/RFI’s
- Responsible for project Close Out Documents, Warranty Certificates and Close Out Meetings
Technical Engineer Commercial Sales
Russell Sigler, Inc - Carrier Corporation
03.2015 - 12.2016
- Provided estimates to Commercial HVAC Contractors for replacements and design build equipment
- Built Submittals & O&M’s
- Managed all Government Projects including; ordering, tracking, shipping, jobsite coordination, reconciliations
- Gained strong knowledge of Carrier and an array of Rep Products through numerous training classes
- Organized Sales Presentations, Meetings and Annual Training Classes
- Designed Sales Status Report for the Commercial Division – used for updating Corporate Management
Office Manager - Dispatch / Contracts / Special Projects
A-1 Mechanical
09.2011 - 03.2015
- Set up National Accounts, Government Projects and Commercial Contracts
- Validated and managed Residential and Commercial PM Contracts
- Supervised staff and the daily operations of Service Department including dispatching for profit, maintaining department budget, ordering part,s equipment, arranging cranes and lifts, handling any escalated challenges
- Approved and issued Purchase Orders
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Server/Bartender/Beverage Cart Attendant
Primm Valley Resorts
04.2011 - 10.2011
- Seasonal position
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Call Saver / CSR / Lead Sales Assistant
ARS / YES! Air Conditioning and Plumbing
04.2008 - 03.2011
- Created Call Saving Program and trained other ARS Branches
- Averaged $50,000 in increased revenue on saved calls
- Call Quality score of 97% / Closing average of 84%
- Responsible for daily/weekly/monthly Marketing Reports and KPI Reports
- Solidified and scheduled all Home Depot Leads
- Pre-approved credit claims/Processed loan applications
Director of Customer Relations
Trident Development, Inc.
05.2006 - 02.2008
- Performed Quality Control Inspections starting from rough stage of newly constructed homes
- Appointed Direct Field Supervisor for Chapter 40 construction defect litigation issues
- Issued and approved purchase orders / processed department invoicing
- Filed structural claims with Home Warranty Companies
- Met with civil and structural engineers to determine causes of construction defects
Customer Relations Manager
Pulte Homes / Del Webb
04.2003 - 02.2006
- Supervised mold remediation process on custom homes
- Exceeded Platinum level of 96% on CSMS returns resulting in JD Power Award, 2003-2005
- Appointed Area Representative for the Relations Council; an elite process improvement committee
- Managed service requests and routine follow ups for over 200 homeowner’s in 6 communities
- Implemented design changes for design flaws and / or comfort issues
- Conducted Q.A. Inspections / Performed Pre-Closing Orientations with new home buyers
- Hosted Homeowner Appreciation Events
- Presented Quarterly Reviews on market research/competitive shopping with Management Team
- Designed forms used companywide such as: Utility List; Buyer Profile; Model Maintenance Forms; Homeowner Tracking List; Purchase Order Tracker; CSMS Super Tracker Program
- Set up Cross Training Program with Vendors and Sub-Contractors
Warranty Service Coordinator
Toll Brothers Inc.
02.2000 - 04.2003
- Obtained and processed pool and landscape bonds
- Coded and processed invoicing for Warranty Department
- Approved and issued Purchase Orders
- Restructured Warranty Department during conversion from Coleman to Toll Brothers
- Conducted weekly, monthly, and quarterly activity reports
- Delegated work orders for 12 communities to field representatives
Customer Service Representative / Dispatcher
Sierra Air Conditioning
05.1996 - 01.2000
- Improved customer service ratings by 37%
- Designed Extended Warranty Contracts to increase revenue and retain customers
- Dispatched daily up to 20 service technicians throughout southern Nevada
- Assisted and built rapport with Superintendents from General Contractors
Education
High School Diploma - undefined
Chaparral High School
Las Vegas, NV01.1996
undefined
College of Southern Nevada
01.1997
AQA International ISO 9001:2000 Accredited Internal Auditor - undefined
Pulte Homes/Del Webb
Skills
- All Microsoft Office Applications, E-Service, E-Schedule, SuccessWare 21, Computer Ease, Quotebuilder, Sage, VMS, QuickBooks, Pro-Core, Fieldwire, HVAC Partners, NEC Aspire, Corrigo, Eliant, Buildpro
Certification
EFL, Energy Star, SWPPP, CPR/First Aid, Dust Control and California Health Card, OSHA-30, SNHD Health Card, TAM Card
Awards
Chamber of Commerce Customer Excellence Award Bronze Winner, 2004 & 2005, Numerous awards from Pulte Homes/Del Webb, 2003-2006, Various Customer Service Awards from the homebuilders of Southern Nevada, 1997-2000
Training
- Numerous Cross Training classes with Trade Partners, 2003-2006
- Various training classes – Carrier Commercial Equipment/Applications/Controls
- Dave Ramsey Financial Peace University Certificate
- Rapport Leadership International
Timeline
Customer Relations Manager
Century Communities
06.2019 - 04.2025
Community Service Manager
Pardee Homes
05.2018 - 03.2019
Project Engineer / Office Manager
Silver State Mechanical, Inc.
12.2016 - 04.2018
Technical Engineer Commercial Sales
Russell Sigler, Inc - Carrier Corporation
03.2015 - 12.2016
Office Manager - Dispatch / Contracts / Special Projects
A-1 Mechanical
09.2011 - 03.2015
Server/Bartender/Beverage Cart Attendant
Primm Valley Resorts
04.2011 - 10.2011
Call Saver / CSR / Lead Sales Assistant
ARS / YES! Air Conditioning and Plumbing
04.2008 - 03.2011
Director of Customer Relations
Trident Development, Inc.
05.2006 - 02.2008
Customer Relations Manager
Pulte Homes / Del Webb
04.2003 - 02.2006
Warranty Service Coordinator
Toll Brothers Inc.
02.2000 - 04.2003
Customer Service Representative / Dispatcher
Sierra Air Conditioning
05.1996 - 01.2000
High School Diploma - undefined
Chaparral High School
undefined
College of Southern Nevada
AQA International ISO 9001:2000 Accredited Internal Auditor - undefined
Pulte Homes/Del Webb
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