Cortoria Jones
Garland
Summary
Master of Social Work (MSW) candidate with hands-on experience supporting survivors of domestic violence in shelter and advocacy settings. Skilled in case management, crisis intervention, safety planning, and group facilitation. Experienced in trauma-informed care and client stabilization within high-risk environments. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Work Intern
Hope’s Door New Beginnings
Plano
05.2024 - Current
- Provided direct support to survivors of domestic violence through intake, safety planning, and ongoing case management.
- Led and co-led psychoeducational and support groups focused on empowerment, safety, and healing.
- Assisted clients with housing forms, resource referrals, and goal-based action plans.
- Maintained detailed documentation and ensured timely data entry.
- Conducted individual counseling sessions for diverse clients addressing personal challenges.
- Collaborated with supervisors to assess client progress and adjust treatment plans.
- Documented client interactions and maintained accurate records for compliance purposes.
- Engaged in regular supervision meetings to discuss case management strategies and insights.
- Participated in training workshops to enhance counseling techniques and best practices.
- Researched mental health resources to provide clients with relevant support options.
Emergency Dispatcher
City of Plano
Plano
01.2022 - Current
- Respond to high-risk emergency calls, including domestic violence and crisis situations.
- Provide calm, structured communication to distressed callers.
- Manage sensitive information while maintaining HIPAA and departmental compliance.
- Utilized radio and computer systems to relay critical information quickly.
- Assisted in training new dispatch staff on protocols and procedures.
- Adhered to departmental policies regarding confidentiality of information pertaining to victims or suspects involved in criminal activity.
- Utilized mapping systems to determine locations for responding personnel; tracked unit status in order to ensure timely response times.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
Foster Care Case Manager
Guiding Harbor
Belleville
01.2021 - 08.2021
- Managed a caseload of 8–12 families in foster care.
- Conducted weekly and monthly home visits.
- Collaborated with CPS, courts, and service providers to support adoption and family reunification.
- Collaborated with multidisciplinary teams to ensure holistic care for clients.
- Provided crisis intervention support during high-stress situations.
- Advocated for children's rights and needs within the community system.
- Developed a system of organization to keep detailed client and case contact and activity records.
- Assisted in transitioning youth out of the foster care system into independent living situations.
- Attended court hearings regarding child custody cases involving clients.
ABA Behavioral Technician
Chitter Chatter
Dearborn
09.2020 - 01.2021
- Implemented behavior intervention plans for children with autism under BCBA supervision.
- Collected behavioral data and supported family engagement.
- Monitored client progress and documented behavioral data for analysis.
- Engaged clients in therapeutic activities to promote social skills and communication.
- Engaged children in play activities that promoted language development, motor skills, self-help skills, and cognitive functioning.
Education
Master of Social Work (MSW) - Social Work
Chamberlain University
Chicago, IL12.2025
Bachelor of Arts - Criminal Justice
Eastern Michigan University
Ypsilanti, MI12-2020
Skills
- Domestic Violence Advocacy
- Life skills development
- Home evaluations
- Research tools
- Conflict resolution
- Team collaboration
- Multicultural competence
- Self-care strategies
- Child welfare
- Problem-solving
- Excellent communication
- Reliability
- Multitasking capacity
- Behavioral therapy
- Treatment Planning
- Cultural competence
- Case documentation
- Team building
- Time management abilities
- Foster care youth
- Shelter-Based Case Management
- Crisis Intervention
- Safety Planning
- Trauma-Informed Care
- Intake Assessments
- Group Facilitation & Co-Leading
- Resource Referral & Coordination
- Documentation & Client Records
- Child & Family Advocacy
- HIPAA Compliance
- Community Resource Navigation
Certification
- CPR & First Aid
- AED Certification
- CJIS
- TCOLE
- Valid Driver’s License
Timeline
Social Work Intern
Hope’s Door New Beginnings
05.2024 - Current
Emergency Dispatcher
City of Plano
01.2022 - Current
Foster Care Case Manager
Guiding Harbor
01.2021 - 08.2021
ABA Behavioral Technician
Chitter Chatter
09.2020 - 01.2021
Master of Social Work (MSW) - Social Work
Chamberlain University
Bachelor of Arts - Criminal Justice
Eastern Michigan University