Cortrez Slater II

Observed IT Services and enterprise data operations supporting airport and corporate systems.

Gained exposure to incident response, data bricks, Microsoft azure, and shock programming language.

Developed understanding of how enterprise data platforms support analytics, reporting, and business operations.

• Operate ground support equipment (tugs, belt loaders, pushback tractors)
• Load and unload passenger baggage, mail, and cargo
• Ensure FAA, TSA, and company compliance for all items

• Provides support for basic incident resolution and requests reported to the IT Service Desk
• Responsibilities include initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and infrastructure components
• Provide technical support to the end user
• Provide troubleshooting, diagnosis, and repair for end user systems
• Proficient in ServiceNow/ServiceCentral

• IT/CMS Roles
• Leads training sessions for new hires in company apps and awareness for regular employees when updates go live
• Creates donor record files in Nexlynk systems
• Provides tech support for the Salesforce, Donor Hub, and Donor 360 app. Which includes, creating and recovering accounts and coaching clientele through the plasma center-related apps
• Provides tech support for Aurora and PCS2 plasma devices when error flags surface and machine parts need recalibration