Corwin Gray

Installer/Technician

Colonial Heights,VA

Summary

Proven leader and technical expert, adept in installation and repair, with a track record of elevating customer satisfaction at HGAV Solutions and Geek Squad. Skilled in customer relations and troubleshooting, consistently exceeding sales targets through strategic execution and efficiency. Demonstrates a commitment to excellence and operational improvement, mastering new challenges swiftly.

Overview

years of professional experience

Work History

Owner

HGAV Solutions

07.2021 - Current

Performed troubleshooting and diagnosis on tv's and sound systems.
Increased customer satisfaction with prompt and knowledgeable support for various entertainment equipment including tv's, sound systems, and wifi solutions.
Observed equipment operation to diagnose and troubleshoot clients equipment. Making sure by the end, the client was able to use their new equipment without concern.
Completed job reports and logs immediately following service calls, including notes on completed work and pictures of installed equipment.
Managed inventory levels of home theater parts and products efficiently, reducing delays due to lack of resources during jobs.
Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills. New technology are always being released.
Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems. Walking them through their problems or making appointments for us to come back.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Interacted well with customers to build connections and nurture relationships.
Negotiated price and service with customers to decrease expenses and increase profit.

Home Theater Agent

Geek Squad - Best Buy

07.2017 - 06.2021

De-escalated and resolved customer complaints with punctual, polite and professional service. Having patience and empathy when the situation and their expectations have fell short for the client.
Established strong client relationships, building recommendations and loyalty by always answering when they call and addressing their issues.
Drove revenue growth by consistently meeting or exceeding sales targets leading to me being the top agent for over eighteen months.
Expedited installation times with efficient scheduling and coordination of resources.
Inspected installations to check for functionality and maintain customer satisfaction resulting in a consistent survey score over ninety percent.
Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process, explaining the system we installed for them in a way they can understand.
Calculated materials and time needed for each job, making sure I had the equipment needed day to day.
Diagnosed and repaired problems with electrical and mechanical systems.
Operated tools, equipment, and machinery according to safety standards.

Education

Associate of Science - General Studies

John Tyler Community College

Chester, VA

05.2001 -

Skills

Customer Relations

Installation and Repair

Troubleshooting

Power Tools and Equipment

Work Planning and Prioritization

Hardware Installation

Timeline