Corwin Ott

● Provided secondary training to personnel struggling with technological tools and systems.
● Executed troubleshooting and server support in both in-person and remote situations.
● Solicited commissions for technical advisory contracts within DOD industry.
● Monitored ongoing technical compliance with applicable laws and regulations.
● Provided technical support in both on-site and telephone consultations.
● Identified and corrected system faults to minimize operational system downtime.

• Provided pre-sales, post-sales, and service delivery support.
• Troubleshoot issues on device-specific problems, network performance and internet connectivity.
• Managed full life-cycle of information technology projects from scheduling to final reporting.
• Supported full range of network hardware and operating systems in customer base.
• Provided customers with overview of installation activity, site-specific information, and access to technical contacts.
• Used proactive monitoring procedures and tools to identify problem-prevention opportunities.
• Oversaw IT/OT projects to help customers build, secure and optimize their IT infrastructure.
• Designed Network (Switching and Wirelesss) and Server infrastructures according to project specifications.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Configured servers to meet functional specifications for customers.
• Installation of point-to-point links (Wireless) and fiber optics private links.
• Installation, configuration and maintenance of network devices. (Firewalls, Switches L2.3, Access Points, Routers)
• Installation, configuration and maintenance of routing protocols (RIPv2, OSPF).
• Installation, configuration and maintenance of Windows based Servers (Active Directory, DNS, DHCP, FileServers, DFS, IIS, SQL).
• Maintained existing hardware and software with scheduled updates and patches.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Monitored system operation to detect potential problems.
• Migration of Active Directory environments to newer versions.
• Backup of critical services for the daily operation.

• Oversaw IT department operations and training.
• Partnered with project team members to identify and quickly address problems.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Trained employees across multiple departments on network operations, network management software and permissions.
• Implemented management tools used to support systems and network devices.
• Monitored network performance to determine whether adjustments needed to be made and to determine where changes needed to be made in future.
• Planned and implemented network security measures to protect data, software and hardware.
• Maintained and administered computer networks and related computing environments.
• Installation of point-to-point links (Wireless) and fiber optics private links.
• Installation, configuration and maintenance of network devices. (Firewalls, Switches L2.3, Access Points, Routers).
• Installation, configuration and maintenance of routing protocols (RIPv2, OSPF).
• Installation, configuration and maintenance of Windows based Servers (Active Directory, DNS, DHCP, FileServers, DFS, IIS, SQL).
• Oversaw IT/OT projects to help customers build, secure and optimize their IT infrastructure.
• Designed Network IT/OT (Switching and Wireless) and Server infrastructures according to project specifications on external customers.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Promotion to Director of CyberSecurity/OT/IT.

• Installed firewalls and anti-virus software and deployed two-factor authentication to verify data integrity and cybersecurity
• Upgraded system software and hardware components to meet specific business needs.
• Implemented management tools used to support systems and network devices.
• Monitored network performance to determine whether adjustments needed to be made and to determine where changes needed to be made in future.
• Planned and implemented network security measures to protect data, software and hardware.
• Maintained and administered computer networks and related computing environments.
• Installation of point-to-point links (Wireless) and fiber optics private links.
• Installation, configuration and maintenance of network devices. (Firewalls, Switches L2.3, Access Points, Routers).
• Installation, configuration and maintenance of routing protocols (RIPv2, OSPF).
• Installation, configuration and maintenance of Windows based Servers (Active Directory, DNS, DHCP, FileServers, DFS, IIS, SQL).
• Oversaw IT/OT projects to help customers build, secure and optimize their IT infrastructure.
• Designed Network IT/OT (Switching and Wireless) and Server infrastructures according to project specifications on external customers.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Promotion to IT Manager.

• Evaluated system architecture to verify security and scalability to maintain daily customer operations.
• Configured servers to meet functional specifications for customers
  Installation of point-to-point links (Wireless) and fiber optics private links.
• Installation, configuration and maintenance of network devices. (Firewalls, Switches L2.3, Access Points, Routers)
• Installation, configuration and maintenance of routing protocols (RIPv2, OSPF).
• Installation, configuration and maintenance of Windows based Servers (Active Directory, DNS, DHCP, FileServers, DFS, IIS, SQL).
• Maintained existing hardware and software with scheduled updates and patches of customers.
• Resolved issues related to operational components for LAN, WAN and voice systems of customers.
• Monitored system operation to detect potential problems of customers.
• Migration of Active Directory environments to newer versions of customers.
• Backup of critical services for the daily operation.
• Allocated resources and organized processes to drive workplace efficiency and productivity.
• Supervised engineers and other staff in design and implementation of network solutions.
• Evaluated network designs to determine whether customer requirements were met efficiently and effectively.
• Built and operated equipment configuration prototypes for network hardware, software, servers and server operation systems.
• Prepared detailed network specifications, diagrams, charts, equipment configurations and recommended technologies
• Determined specific network hardware or software requirements for platforms, interfaces, bandwidths or routine schemas
• ISO 9001:2015 certification process.
• Oversaw 7 -strong team of engineering personnel.
• Oversaw IT/OT projects to help customers build, secure and optimize their IT infrastructure.
• Designed Network (Switching and Wirelesss) and Server infrastructures according to project specifications.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• In charge of the technical support and engineering department.

• Used proactive monitoring procedures and tools to identify problem-prevention opportunities.
• Provided customers with overview of installation activity, site-specific information, and access to technical contacts
• Prepared evaluations of software and hardware and recommended improvements and upgrades.
• Handled customer complaints and escalated issues to software vendor according to procedures.

• Tested and verified software patches to restore or enhance system performance.
• Evaluated system architecture to verify security and scalability.
• Configured servers to meet functional specifications.
• Installation of point-to-point links (Wireless) and fiber optics private links.
• Installation, configuration and maintenance of network devices. (Firewalls, Switches L2.3, Access Points, Routers)
• Installation, configuration and maintenance of routing protocols (RIPv2, OSPF).
• Installation, configuration and maintenance of Windows based Servers (Active Directory, DNS, DHCP, FileServers, DFS, IIS, SQL).
• Maintained existing hardware and software with scheduled updates and patches.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Monitored system operation to detect potential problems.
• Migration of Active Directory environments to newer versions.
• Backup of critical services for the daily operation.
• Monitored system operation to detect potential problems.

• Deleted, created and managed user accounts and privileges using Active Directory.
• Coordinated timely repair of computer equipment covered by third-party vendor maintenance agreements.
• Installation of point-to-point links (Wireless) and fiber optics private links.
• Installation of network devices. (Firewalls, Switches L2.3, Access Points, Routers)
• Usage of routing protocols (RIPv2, OSPF).
• Installation, configuration and maintenance of Windows based Servers (Active Directory, DNS, DHCP, FileServers, DFS, IIS)
• Resolved various hardware, software and applications problems to improve user productivity.

• Troubleshot issues on device-specific problems, network performance and internet connectivity.
• Handled customer complaints and escalated issues according to procedures.
• Conducted customer service recoveries using technical knowledge and business skills.
• Delivered support for internet service and connectivity-related issues pertaining to operating system, PC and browser configuration
• Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
• Regarded computer software and hardware operation resolved problems.