Corwin Sample

Manage a $3.8M budget, in particular payroll and overtime management to maximize company profitability. Lead concierge and security staff operations at 34 luxury residences and commercial properties in Washington, DC and Northern Virginia. Directly hire, train, and supervise one operations manager, 30 team leads, and indirectly 126 concierge staff members. Build and maintain top-notch client relationships with building management in order to create longevity and renewal of staffing services; negotiate payment terms and pricing for new and renewed contracts. Conduct regular site inspections for quality control and on-the-spot improvements. Immediately respond to high level complaints, security issues, and service requests as necessary by clients.

• Managed team of employees, overseeing hiring, training, and professional growth of employees
• Developed and maintained courteous and effective working relationships
• Prepared variety of different written communications, reports and documents
• Drove operational improvements which resulted in savings and improved profit margins

Managed funding and budget to ensure maximum profitability during individual testing events. Managed a regional operations staff of over 1000 corporate and contract employees for testing centers and paper-based testing events in over 160 countries. Responsible for the day to day functionality of US corporate centers on the west coast. Worked directly with client services team to prioritize client needs and aid in client retention. Supported over 100 clients operationally with focus on paper- based testing worldwide (Project Management Institute (PMI), Global Association for Risk Professionals (GARP), Educational Testing Service (ETS))

Achievements

• Aided in retention of over 80 million in revenue over 5 year contracts
• Successfully held testing events testing 26K candidates in 64 markets worldwide several times during year
• Trained teams internationally to provide support expanding current operations model
• Designed and implemented process improvements to increase productivity by 20%
• Devised processes to boost long-term business success and increase profit levels.

Serve as the department supervisor for the front end and warehouse. Responsible for the development and coordination of a staff of 15 cashiers and stockers. Supplied both departments with action plans to increase productivity with limited resources and support. Increase staff adaptability to change and effectiveness in dealing with customer and employee services. Motivate staff to increase 80% to 130% increase in sales on a daily basis.

Achievements

• Established increased internal audit procedures to minimize company losses
• Initialized and remodeled programs for employee development
• Coordinated with senior management to ensure hiring of quality candidates
• Motivated staff to achieve short term and mid-range goals

Planned, developed, directed and managed the $5.2 million inactive duty-training budget through 22 subordinate units assigned to the District of Columbia Army National Guard (DCANG).Conducted and participated in extensive collaboration with Staff, Directorates and functional areas during the development, initiation updates of policies, supplemental operating instructions and directives to ensure that established budget standards and accounting standards at the DCANG are adhered to. Prepared justification of budget estimates and reviewed and analyzed program plans and information.

Achievements

• Created new program guidance to ensure units followed federal regulations
• Sponsored operational support to units to ensure mission success
• Developed innovative unit spending tracking measures to ensure compliance with guidance
• Established effective inventory management techniques for unit training equipment

Served as a lead budget analyst for the formulation of budget plans associated with several highly sensitive and classified departmental accounts. Accomplished assignments from conception to completion including detailed program analysis reports and implementing improvement plans. Conducted extensive coordination and synchronization of budget activities that contributed to the development of detailed mobilization and deployment plans for agents overseas and in-country.

Achievements

• Modernized accounting and expenditure report templates through extensive excel knowledge
• Formulated and briefed senior leadership first financial management training
• Revitalized budget management procedures by introducing new ideas
• Audited, balanced and reconciled payroll for more than eight personnel.

Managed the District of Columbian National Guard’s $3 million Training Aids and Equipment Program (TADSS) and budget contributing to well trained soldiers in marksmanship. Served as an advisor on all matters pertaining to annual training budget, training equipment and unit training guidance to the State Training Officer allowing him to make insight executive decisions based on my feedback. Participated in the development of the DCARNG’s Yearly Training Guidance (YTG)and budget. Provided general direction on unit training actions through publication of the yearly training brief which included evaluation of each planned action in terms of structure, personnel, equipment resources, and facilities.

Achievements

• Established improved tracking system for training equipment leant to units
• Galvanized DC Marksmanship back into being recognized competitor in the US
• Provide continual advanced marksmanship training for 22 supported units through deep negotiations with senior guard staff

• Provided executive level support in planning, formulating, coordinating and implementing programs in supply chain management to ensure proper deployment and use of issued supplies. Conducted research and analysis of inventory data regarding command needs and subordinate unit’s requirements. Managed requirements associated with monthly, quarterly and yearly supply inventories allowing units to conduct missions without equipment shortages. Monitored internal management controls and implementation and execution of other assigned programs minimizing risk of lost or stolen equipment.