Cory Abrams
Manager Of Operations/ Flooring Contractor
Casco,ME
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Manager of Operations / Floor Sanding Division
Abrams Hardwood Floors
Naples, ME
08.2008 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Reduced operational risks while organizing data to forecast performance trends.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained new employees on proper protocols and customer service standards.
Youth and Family Counselor
Sweetser
Saco, ME
10.2006 - 08.2008
- Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
- Delivered counseling services to families and couples dealing with familial issues.
- Rendered mental health and counseling services to Type and Type clients, focusing on development of healthy relationships.
- Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
- Collaborated with other mental health professionals to create comprehensive treatment plans.
- Conducted intake and assessments to formulate treatment plan and manage client records.
- Educated clients and families on importance of mental health and self-care.
- Performed individual and group psychotherapy and conducted teletherapy sessions to help clients pinpoint emotions underlying personal and relational conflicts.
- Leveraged practice management software to complete weekly progress notes, update quarterly treatment plans and maintain patient records.
- Garnered excellent reviews from individuals and couples and maintained long-term counseling relationships to provide ongoing care and support.
- Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.
- Countered problematic behavior with healthy alternatives to enhance mental, emotional and physical wellness and increase energy.
- Collaborated with social services, referral sources and other treatment professionals to meet patient care needs.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Inbound Sales Representative
Media Power
Portland, ME
03.2004 - 10.2006
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Exceeded productivity targets and sales goals by Number%.
- Documented details of calls and customer interactions.
- Worked with multiple means of communication within fast-paced environment.
- Increased overall sales by Number% through streamlining sales procedures and maintaining long-term relationships with clients.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Worked with Number daily customers to sell over $Amount worth of Type product.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Responded to customers within required turnaround times.
- Utilized automated systems to log and retrieve information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Educated customers about billing, payment processing and support policies and procedures.
- Created and maintained detailed database to develop promotional sales.
- Promoted available products and services to customers during service, account management, and order calls.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Marketing
Southern Maine Community College
South Portland, ME 08.2003 - 08.2004
Skills
Work flow planning
Supply Chain Management
Budgeting and forecasting
Risk analysis and management
Project development and life cycle
Operations management
Raw materials, packaging and production
Complex problems analysis
Natural leader
Project Management
Cost reduction and containment
Strategic planning
Project planning and development
Strategic partnerships
Data analysis
Customer relations specialist
Staff Management
Budgeting
Timeline
Manager of Operations / Floor Sanding Division
Abrams Hardwood Floors
08.2008 - Current
Youth and Family Counselor
Sweetser
10.2006 - 08.2008
Inbound Sales Representative
Media Power
03.2004 - 10.2006
Marketing
Southern Maine Community College
08.2003 - 08.2004