Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Cory Abrams

Manager Of Operations/ Flooring Contractor
Casco,ME

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
1
1
year of post-secondary education

Work History

Manager of Operations / Floor Sanding Division

Abrams Hardwood Floors
Naples, ME
08.2008 - Current
  • Devised processes to boost long-term business success and increase profit levels.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Increased profit by streamlining operations.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Trained new employees on proper protocols and customer service standards.

Youth and Family Counselor

Sweetser
Saco, ME
10.2006 - 08.2008
  • Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
  • Delivered counseling services to families and couples dealing with familial issues.
  • Rendered mental health and counseling services to Type and Type clients, focusing on development of healthy relationships.
  • Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
  • Collaborated with other mental health professionals to create comprehensive treatment plans.
  • Conducted intake and assessments to formulate treatment plan and manage client records.
  • Educated clients and families on importance of mental health and self-care.
  • Performed individual and group psychotherapy and conducted teletherapy sessions to help clients pinpoint emotions underlying personal and relational conflicts.
  • Leveraged practice management software to complete weekly progress notes, update quarterly treatment plans and maintain patient records.
  • Garnered excellent reviews from individuals and couples and maintained long-term counseling relationships to provide ongoing care and support.
  • Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.
  • Countered problematic behavior with healthy alternatives to enhance mental, emotional and physical wellness and increase energy.
  • Collaborated with social services, referral sources and other treatment professionals to meet patient care needs.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.

Inbound Sales Representative

Media Power
Portland, ME
03.2004 - 10.2006
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Exceeded productivity targets and sales goals by Number%.
  • Documented details of calls and customer interactions.
  • Worked with multiple means of communication within fast-paced environment.
  • Increased overall sales by Number% through streamlining sales procedures and maintaining long-term relationships with clients.
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
  • Worked with Number daily customers to sell over $Amount worth of Type product.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Responded to customers within required turnaround times.
  • Utilized automated systems to log and retrieve information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Created and maintained detailed database to develop promotional sales.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Marketing

Southern Maine Community College
South Portland, ME
08.2003 - 08.2004

Skills

Work flow planning

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Timeline

Manager of Operations / Floor Sanding Division

Abrams Hardwood Floors
08.2008 - Current

Youth and Family Counselor

Sweetser
10.2006 - 08.2008

Inbound Sales Representative

Media Power
03.2004 - 10.2006

Marketing

Southern Maine Community College
08.2003 - 08.2004

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Cory AbramsManager Of Operations/ Flooring Contractor