Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cory Alexander

Las Vegas,NV

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating positive customer experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

17
17
years of professional experience

Work History

Server

HMSHost
10.2023 - 07.2024
    • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
    • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
    • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Server

P.F. Chang's
08.2021 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Member Care Specialist/Claims

Sidecar Health
08.2019 - 09.2021
  • Contributed proactively towards achieving shared goals as an active participant in cross-departmental projects aimed at improving overall membership experience quality levels significantly over time.
  • Exceeded performance metrics consistently, demonstrating a strong commitment to exceeding member expectations.
  • Served as a reliable point of contact for members experiencing difficulties or seeking support in navigating organizational resources.

Inside Sales Coordinator

American Building Component
05.2017 - 08.2019
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Coordinated with warehouse department to pull products for customers.

Field Support Coordinator

Skyclimber
03.2016 - 02.2017
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Guest Service Agent

Fairfield Inn & Suites
06.2013 - 03.2016
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
  • Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.

Cook/Server/Front of House Lead

Chili's
05.2007 - 06.2013
    • Built rapport with guests to enhance their dining experience and encourage return visits.
    • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
    • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
    • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Education

Bachelor of Science - Psychology

Mississippi State University
Starkville, MS
12.2014

Skills

    • Inventory Accuracy
    • Conflict and Complaint Resolution
    • Team Leadership
    • Staff Training
    • Operational Reporting
    • Prioritization
      • Active Listening
      • Customer Service
      • Calm and Professional Under Pressure
      • Coordination
      • Order Processing
      • Problem-Solving Ability

Timeline

Server

HMSHost
10.2023 - 07.2024

Server

P.F. Chang's
08.2021 - 10.2023

Member Care Specialist/Claims

Sidecar Health
08.2019 - 09.2021

Inside Sales Coordinator

American Building Component
05.2017 - 08.2019

Field Support Coordinator

Skyclimber
03.2016 - 02.2017

Guest Service Agent

Fairfield Inn & Suites
06.2013 - 03.2016

Cook/Server/Front of House Lead

Chili's
05.2007 - 06.2013

Bachelor of Science - Psychology

Mississippi State University

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Cory Alexander