Cory Anderson
Austin,TX
Summary
Experienced Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
19
19
years of professional experience
Work History
Restaurant Assistant Manager
Corner Bakery Cafe
10.2020 - 01.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Owner/Operator
Mr. Solesaver Shoe Restorations And Customs
03.2013 - Current
- Restore and customize all types of leather and leather accessories ranging from belts to car seats but specializing in footwear.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created and monitored promotional approaches to increase sales and profit levels.
Customer Service Manager
Time Warner Cable
06.2007 - 03.2013
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Devised and published metrics to measure organization's success in delivering world class customer service.
Team Leader Supervisor
Austin Energy
03.2005 - 06.2007
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Maintained compliance with company policies, objectives and communication goals.
Education
Associate of Science - Premedical Lab Technology
Coahoma Community College
Clarksdale, MSEMT - BASIC CERTIFICATION - Emergency Medical Technology
Manhattan Area Technical College
Manhattan, KSHigh School Diploma -
Manhattan High School
Manhattan, KS05.2001
Skills
- Sales proficiency
- Hard-working mindset
- Team Player
- Multitasking abilities
- Customer Service
- Staff Management
Timeline
Restaurant Assistant Manager
Corner Bakery Cafe
10.2020 - 01.2024
Owner/Operator
Mr. Solesaver Shoe Restorations And Customs
03.2013 - Current
Customer Service Manager
Time Warner Cable
06.2007 - 03.2013
Team Leader Supervisor
Austin Energy
03.2005 - 06.2007
Associate of Science - Premedical Lab Technology
Coahoma Community College
EMT - BASIC CERTIFICATION - Emergency Medical Technology
Manhattan Area Technical College
High School Diploma -
Manhattan High School