Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Director of Operations - West
Ameri-Force, Inc.
01.2023 - Current
Operations and Sales manager for one of the nation's preeminent skilled-trades staffing companies
Primary areas of focus include supplemental workforce solutions to heavy equipment manufacturers; major commercial and U.S
Naval shipbuilding and repair contractors; and renewable energy providers nationwide.
Director Of Operations - Midwest & Northwest
Ameri-Force, Inc.
06.2022 - 01.2023
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Developed systems and procedures to improve operational quality and team efficiency.
Monitored budget and utilized operational resources.
Resolved customer issues quickly to close deals and boost client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Midwest Regional Manager
Ameri-Force, Inc.
09.2021 - 06.2022
Evaluated employee performance regularly, identifying areas of improvement through constructive feedback sessions.
Delivered consistent year-over-year revenue growth by cultivating a motivated workforce dedicated to achieving ambitious sales targets.
Forged strategic alliances with complementary businesses within the region, increasing brand visibility and expanding market share opportunities.
Boosted customer satisfaction levels by introducing targeted initiatives aimed at improving product quality and service delivery times.
Developed strong relationships with key clients, resulting in long-term partnerships and increased revenue.
Sales Representative - Rental Division
Cintas
05.2019 - 09.2021
Responsible for prospecting, selling and onboarding new customers into the rental division for Cintas (uniform rental, facility items and deep clean services)
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Established new accounts through cold calling and personal visits to potential customers.
Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Branch Sales and Operations Manager
Enterprise
09.2016 - 07.2018
Managed multiple locations in the San Diego County Region ranging from 120-500 vehicles, teams of up to 13 employees, and relationships with over 40 business partners at a time
Was responsible for oversight of customer satisfaction, profit performance and personnel management.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Actively monitored trading P&L to ensure timely identification of potential issues and swift implementation of corrective measures.
Assistant Rental Branch Manager
Enterprise
12.2015 - 09.2016
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Management Trainee, Management Assistant
Enterprise
01.2015 - 12.2015
Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Acted with integrity, honesty and knowledge to promote culture of company.
Gained knowledge of company policies, protocols and processes.
Education
Bachelor's degree - International Relations Global Business