Cory Arthur

Excelsior Springs Animal Clinic

09.2012 - 11.2024

Managed multi-line phone system and pleasantly greeted patients.
Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Provided compassionate support during difficult situations such as end-of-life decisions or establishing trust with clients.
Maintained office and waiting room, keeping common areas clean and tidy.
Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
Entered data from pet records and office visits into computer system.
Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Contributed to team meetings with suggestions for service improvements.
Transcribed phone messages and relayed to appropriate personnel.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Summary