Cory Batson
Kalamazoo
Summary
I am highly motivated with an excellent work ethic. I enjoy thinking outside the box and accomplishing what others think can't be done. I believe the vast skill sets I have honed during my life so far will be an asset to any jurisdiction requiring a mediator between the jurisdiction and those installing electrical systems within your jurisdiction. Master luthier and carpenter of over 27 years. Licensed electrician with a full understanding of lighting systems and motor controls, as well as PLC's, and NEC. I am a licensed electrician in Texas and Tennessee, i have not yet tested in MI. My entire working life has been one of exceptional attention to detail, creating and implementing efficient workflow, customer service, sales, working with others as well as teaching and leading production teams ranging from 3 to over 20 people.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
Electrical Technician
Service Professor
Kalamazoo
01.2024 - Current
- Performed routine maintenance on electrical systems such as motors, transformers, and generators.
- Installed new electrical wiring and equipment in accordance with local codes and regulations.
- Tested existing electrical components to ensure proper functioning.
- Repaired faulty wiring or replaced defective parts to restore functionality of circuits and systems.
- Inspected all electrical components for damage or wear and tear.
- Maintained records of all repairs performed on electrical systems.
- Provided technical support by troubleshooting issues related to electrical systems.
- Utilized specialized tools such as voltmeters, ammeters, ohmmeters., to diagnose problems within circuitry.
- Worked closely with other technicians to complete projects efficiently.
- Reviewed blueprints and engineering drawings to determine project scope and objectives.
- Conducted performance tests on newly installed equipment to ensure optimal operation.
- Monitored the performance of existing equipment in order to identify potential areas of improvement.
- Established outstanding relationships with electricians and consumers.
- Assembled and tested components, wiring and systems, locating and correcting faults to optimize production results.
- Leveraged outstanding communication, interpersonal and people skills to work well with clients.
Luthier/Owner
Batson Guitar Company
Nashville
04.1998 - Current
- Inspected and repaired string instruments such as guitars, violins, and ukuleles for customers.
- Set action on frets of instruments with precision measuring tools.
- Constructed custom acoustic guitar bodies from raw materials such as mahogany or maple wood.
- Replaced worn out parts with new ones when necessary for repair work or customization requests from clients.
- Inspected joints of instrument components to verify tightness and accuracy in craftsmanship.
- Utilized saws, routers and other power tools for shaping wooden pieces into desired form.
- Measured neck angles accurately using specialized tools such as a protractor.
- Drilled holes in instrument body parts for attaching hardware components like machine heads or strap buttons.
- Installed pickups onto electric guitars according to client's specifications.
- Assembled electronic components including potentiometers, capacitors, switches and jacks into electric guitars.
- Tested finished string instruments for playability before delivering them to customers.
- Provided technical advice regarding maintenance of string instruments during post-sale consultation sessions.
- Used hand tools to complete precise and detailed work on highly valuable instruments.
- Consulted clients on accurately playing, maintaining and storing instruments for optimal performance and durability.
- Tested musical instruments to evaluate sound quality and locate defects, repairing or adjusting as necessary.
- Used hand and power tools, glue, resin, clamps and lubrication to disassemble and reassemble instruments as part of repair process.
- Applied finishing techniques, including polishing and varnishing, to keep instruments looking professional and well-maintained.
- Recommended brands of instruments to meet specific customer needs, desires and budget limitations.
- Lubricated moving parts of fretless and fretted instruments to improve smoothness.
- Filled holes and cracks, polishing instruments with compounds and buffering and burnishing to reinforce finish.
- Built over 10 new instruments per month, including acoustic and electric instruments.
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Collaborated with other owners on joint ventures and shared resources.
- Organized events such as trade shows and conferences.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Conducted performance reviews for employees on a regular basis.
- Served as a liaison between the organization and external stakeholders.
- Participated in meetings with investors regarding financing options for the company.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed sales presentations to promote product and brand benefits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Hired and trained new department managers to increase team oversight and productivity.
- Executed performance reviews to encourage improved productivity for team members.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Structured HR consulting services to support clients during organizational developments and changes.
Service Tech/Installer
ABEC Electric, Inc
Nashville
01.2015 - 01.2019
- I led a crew of electricians through demolition and remodel of three floors at Saint Thomas Baptist Hospital for multiple years.
- I was assigined as led forman for all installations of Linear Accelerator's in hospitals, labs, and clinics throughout middle Tennessee
- I was a state licensed electrician and the lead service technician troubleshooting and problem solving electrical issues for all of our clients
- These clients ranged from home owners to hospitals, industrial facilities, commercial retail facilities, as well as solar power systems
- I also worked for Schneider Electric (Square D), through ABEC, in their R&D department testing new products and providing feedback regarding function and design
- I have a full breadth of electrical knowledge from bending and installing conduit and other raceways, to installing and wiring PLC's, lighting systems and motor controls.
- Performed troubleshooting to diagnose and resolve system issues.
- Provided exceptional customer experiences to service recipients.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Conducted routine maintenance on complex systems requiring specific knowledge and expertise.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Owner/Operator
Batson Electric Company
Nashville
03.2000 - 02.2006
- I was the owner and licensed master electrician for Batson Electric
- This contracting company mainly focused on residential remodels and residential new construction
- I was the installer, service tech, purchaser and bookkeeper as well as being in charge of scheduling and HR.
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Identified potential risks associated with operations in order to minimize liabilities.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Delivered excellent customer service to clients and fellow employees.
- Collaborated with dispatch and supervisors to map out routes and schedules.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Logged driving hours and fuel usage data on time to keep reports current.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
Education
Associate of Applied Science - Lasers, Motor Controls And Electrical Systems
Texas State Technical College - Waco
Waco, TX 08.1996 - 05.1998
Skills
- Electrical Technician for over 25 years
- Indoor Aeroponics
- Master Luthier
- Tool Maintenance
- Organizational Skills
- Time Management
- Active Listening
- Written Communication
- Parts Lubrication
- Task Prioritization
- Interpersonal Communication
- Relationship Building
- Record-keeping
- Attention to Detail
- Repair expertise
- Parts Replacement
- Teamwork and Collaboration
- Multitasking
- Schedule Coordination
- Self Motivation
- Problem-solving aptitude
- Reliability
- Problem-solving abilities
- Analytical Thinking
- Interpersonal Skills
- Process and Production Design
- MS Office
- Customer Service
- Team Leader
- Licensed Electrician
Timeline
Electrical Technician
Service Professor
01.2024 - Current
Service Tech/Installer
ABEC Electric, Inc
01.2015 - 01.2019
Owner/Operator
Batson Electric Company
03.2000 - 02.2006
Luthier/Owner
Batson Guitar Company
04.1998 - Current
Associate of Applied Science - Lasers, Motor Controls And Electrical Systems
Texas State Technical College - Waco
08.1996 - 05.1998