Summary
Overview
Work History
Education
Skills
Timeline
Generic

CORY BERNAL

Visalia,CA

Summary

I am a solution oriented professional eager to apply and find long term employment within the county to refine, learn, grow and advance within my role. My objective is to work full-time and add value to any and all work environments that I have the opportunity to work within.

Overview

8
8
years of professional experience

Work History

Mobile Expert

T-Mobile
10.2022 - Current
  • Provide exceptional customer service and represent T-Mobile in all areas
  • Service T-Mobile customers who need information about T-Mobile services which include home internet, mobile phones, accessories, service plans, and upgrades
  • Started as a part-time trainee and within three months was promoted to a full time key-holder.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained sound knowledge of company product suites.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Freight Team

Big Lots
06.2022 - 12.2022
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Loaded and unloaded trucks.
  • Offered friendly, prompt customer service by answering questions, resolving issues quickly and checking system for inventory.
  • Operated pallet jacks and forklifts to move freight and load trucks.
  • Scanned items on arrival and departure to create accurate tracking records.
  • Complied with company and legal requirements to maintain safe working environment.
  • Inspected trailers before loading and after unloading, checking for unsecured items and missed cartons.
  • Used pallets, straps and load bars to secure freight for transport.
  • Organized products to streamline packing procedures.
  • Collaborated with team members to resolve challenges and improve productivity.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Packed items to meet shipping requirements.
  • Assembled furniture for displays

Recycling Coordinator

Mid-Valley Waste Management
02.2022 - 03.2022
  • Promoted recycling efforts through campus education strategies, signage, announcements and events.
  • Designed and delivered presentations focusing on achieving recycling goals and driving awareness in community.
  • Monitored access, collection and cleanliness of pick-up locations and storage areas to promote and maintain high customer satisfaction.
  • Identified potential compliance, operational and pricing-related issues with current vendors and suggested alternative contingency partners.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Providing education and helped assigned jurisdictions to meet regulations in accordance with the laws of SB1383.
  • Work with city businesses and residents within my assigned districts to reduce waste within the community.
  • Communicate with city staff on issues and progress related to state mandates.
  • Record and log all findings from site visits in various programs such as Google Docs and Excel spread sheets.
  • Data collecting and account managing.
  • Managing city contracts while working in a team based environment.
  • Driving and team traveling on almost a daily basis.

Eye Care Technician

LensCrafters
01.2020 - 03.2020
  • Maintained accurate patient charts and medical records.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Utilized medical software to document and track patient progress.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.

Lost Prevention Specialist

Ross
01.2018 - 12.2018
  • Completed incident reports and activity logs for accurate, current records.
  • Observed video surveillance systems for prompt emergency response.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Conducted daily store walk-throughs to identify potential security risks.

/Project Team/Merchandiser/Customer Service

Best Buy
03.2017 - 01.2018
  • Receiving, stocking and inventory
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Implemented customer service policies and procedures for consistent performance standards.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Established strong vendor relationships to maintain and support business.

Merchandiser

Pepsi Co
02.2016 - 10.2016
  • Traveled to various stores and cities daily to merchandise all Pepsi products
  • Backroom and sales floor stocking
  • Customer service
  • Reported daily to market managers and store managers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Established strong vendor relationships to maintain and support business.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Conducted regular store audits to verify compliance with company policies.

Education

Bachelor’s Degree - Literature

University California Santa Cruz
Santa Cruz, CA

Associate Degree - Social Science

West Hills College
2018

High school diploma -

Tulare Western High School
2008

Skills

  • Creative writing
  • Writing
  • Problem solver
  • Attention to detail
  • Great communication skills
  • Proof reading and grammar
  • Proficient in correspondence
  • Coding experience
  • Proficient in Microsoft Office
  • Data Collection and Reports
  • Computer Information Systems: Active Scripting
  • CERTIFICATIONS AND LICENSES

Timeline

Mobile Expert

T-Mobile
10.2022 - Current

Freight Team

Big Lots
06.2022 - 12.2022

Recycling Coordinator

Mid-Valley Waste Management
02.2022 - 03.2022

Eye Care Technician

LensCrafters
01.2020 - 03.2020

Lost Prevention Specialist

Ross
01.2018 - 12.2018

/Project Team/Merchandiser/Customer Service

Best Buy
03.2017 - 01.2018

Merchandiser

Pepsi Co
02.2016 - 10.2016

Bachelor’s Degree - Literature

University California Santa Cruz

Associate Degree - Social Science

West Hills College

High school diploma -

Tulare Western High School

Similar Profiles

CREATE PROFILE
CORY BERNAL