Summary
Overview
Work History
Education
Skills
Timeline
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Cory Bishop

Bel Air,MD

Summary

Dynamic manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

10
10
years of professional experience

Work History

Operations Assistant Manager

All My Sons Moving
12.2023 - Current
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Provided administrative support with accurate document preparation and data entry.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Prepared and delivered operational performance reports to inform management.
  • Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Fostered culture of continuous improvement by organizing monthly review meetings to discuss operational challenges and solutions.
  • Streamlined customer service processes, allowing for quicker resolution of queries and complaints.
  • Supported financial operations by processing invoices and payments, maintaining accurate budget records.

Senior Estimator

All My Sons Moving
03.2023 - 12.2023
  • Presented clear and concise estimates to clients, fostering trust and confidence in our services.
  • Earned recognition as a top-performing Senior Estimator due to consistently high-quality work and sales.
  • Developed cost-effective solutions for clients, resulting in increased satisfaction.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Identified areas for cost saving to help increase profitability and lower client costs.
  • Gathered data on materials, labor and equipment costs to determine total costs of projects.
  • Prepared bids and proposals to submit to clients and secure new business.
  • Conducted site visits to gather information and data on project locations, infrastructures and conditions.
  • Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
  • Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.

Property Manager

Leland Avenue LLC
09.2019 - 02.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.

Manager

Safeway Moving And Storage
06.2017 - 09.2019
  • Controlled costs to keep business operating within budget and increase profits.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Onboarded new employees with training and new hire documentation.
  • Managed and motivated employees to be productive and engaged in work.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Contributed to event marketing, sales and brand promotion.
  • In charge of all In home estimates.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.

Warehouse Supervisor

Safeway Moving And Storage
08.2014 - 06.2017
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track shipment movements.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and handling operations.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversaw daily operations and shipping and handling processes.

Education

High School Diploma -

Patterson Mill High School
Bel Air, MD
05.2015

Skills

  • Team Leadership
  • Sales and Marketing
  • Staff Management
  • Inside and Outside Sales
  • Positive Attitude
  • Professional and Friendly
  • Operational Reporting

Timeline

Operations Assistant Manager

All My Sons Moving
12.2023 - Current

Senior Estimator

All My Sons Moving
03.2023 - 12.2023

Property Manager

Leland Avenue LLC
09.2019 - 02.2023

Manager

Safeway Moving And Storage
06.2017 - 09.2019

Warehouse Supervisor

Safeway Moving And Storage
08.2014 - 06.2017

High School Diploma -

Patterson Mill High School

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Cory Bishop