Cory Boyd
United States
Summary
U.S.-based, remote-eligible Customer Support professional with 10+ years of experience delivering high-quality service in fast-paced, customer-focused environments. Proven ability to manage high volumes of customer inquiries, resolve issues efficiently, and maintain strong customer satisfaction metrics. Experienced working independently in fully remote settings using digital communication tools. Reliable, detail-oriented, and well-suited for asynchronous, distributed teams.
Overview
14
14
years of professional experience
Work History
REMOTE CUSTOMER SERVICE
Holmes Marketing
09.2020 - Current
- Provided exceptional customer support by addressing inquiries and resolving issues, enhancing client satisfaction and loyalty.
- Developed and maintained comprehensive product knowledge to effectively assist customers with their purchasing decisions.
- Collaborated with team members to streamline communication processes, improving overall efficiency in service delivery.
BARTENDER & SOCIAL MEDIA SUPPORT
Lovecraft Bar
05.2015 - 03.2020
- Delivered exceptional service in a high-traffic, themed bar known for its community following
- Increased business traffic by over 50% through direct customer engagement and social media marketing
- Created engaging content and supported event promotions to boost visibility
- Handled high-pressure situations with professionalism and clear communication
BARTENDER
Ground Kontrol Bar
06.2012 - 02.2015
- Provided attentive service in a busy arcade/bar hybrid with large nightly crowds
- Developed strong relationships with repeat customers through reliable service and team collaboration
- Managed high-volume shifts while maintaining accuracy and composure
Education
HIGH SCHOOL DIPLOMA -
Oregon City High School
Oregon City, OR01.2008
Skills
Remote Customer Support (Email, Chat, Phone)
Customer Service & Client Relations
CRM & Ticketing Systems
Conflict Resolution & De-Escalation
Clear Written Communication
Time Management & Task Prioritization
Asynchronous Workflows
Remote Collaboration (Slack, Zoom)
Google Workspace (Docs, Sheets, Gmail)
Social Media Support
Process Documentation
High-Volume Work Environments
Timeline
REMOTE CUSTOMER SERVICE
Holmes Marketing
09.2020 - Current
BARTENDER & SOCIAL MEDIA SUPPORT
Lovecraft Bar
05.2015 - 03.2020
BARTENDER
Ground Kontrol Bar
06.2012 - 02.2015
HIGH SCHOOL DIPLOMA -
Oregon City High School