Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Cory Brogan

Brockport,USA

Summary

Dynamic change agent with over 11 years of experience at Paychex. Specializes in leading cultural transformations, stabilizing departments, and enhancing operational efficiency. Proven track record of implementing impactful changes that drive sustainable improvements and elevate client satisfaction. Experienced in delivering solutions across a large-scale HCM environment, with expertise in integrated service delivery across payroll, benefits, and compliance. Passionate about developing teams, improving products, and creating exceptional customer experiences through strategic planning and tactical execution.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Health & Benefits Operations Manager

Paychex
01.2025 - Current
  • Delivered Health & Benefits services as part of an integrated Human Capital Management (HCM) ecosystem, ensuring cross-functional alignment with payroll, HR, and compliance systems.
  • Directed service delivery for employee benefits operations across the Eastern U.S., leading six high-performing teams, supporting a diverse client base.
  • Led an enterprise-wide transformation, deploying a new operating system that streamlined workflows and enhanced data integrity, demonstrating expertise directly transferable to payroll systems implementation and optimization.
  • Led the development and implementation of an integrated product and service delivery model, centered around connecting Paychex and Paycor platforms post-acquisition. Spearheaded the go-to-market strategy to embed Health & Benefits service offerings into the Paycor client base, demonstrating strategic foresight, cross-functional collaboration, and scalable integration.
  • Reduced operational costs by identifying automation opportunities and outsourcing non-value-added tasks, enabling teams to focus on high-impact service delivery—aligned with payroll efficiency and process improvement goals.
  • Steered complex change management initiatives while maintaining high service levels and strict regulatory compliance during periods of organizational and technological transition.
  • Increased Net Promoter Score (NPS) by 22%, and improved Service Level Agreement (SLA) compliance from 57% to 83%, significantly enhancing service delivery and client satisfaction.

Manager, Agency Employer Shared Responsibility Services

Paychex
05.2023 - 01.2025
  • Directed end-to-end operations within the Employer Shared Responsibility (ESR) department, including ACA compliance, tax-related form processing (1094/1095), client onboarding, and ongoing service delivery for employer-mandated healthcare reporting.
  • Executed the strategic vision for the department by launching technology-driven solutions that streamlined ACA tracking, reduced filing errors, and improved client accessibility to compliance data.
  • Spearheaded cross-functional projects to enhance filing accuracy, reduce processing cycle times, and align workflows with evolving IRS and ACA regulations.
  • Partnered with executive leadership, IT, and product development to design and deploy scalable HCM technology platforms, ensuring system capabilities kept pace with legislative requirements and client expectations.
  • Built and coached a high-performing team with a focus on compliance expertise, operational excellence, and client service, resulting in improved retention, and stronger team engagement.
  • Strengthened client satisfaction through proactive issue resolution, strategic escalation management, and continuous improvement of service-level standards.

PIA Billing & Reconciliation Supervisor

Paychex
05.2022 - 05.2023
  • Responsible for the accurate and timely transmission of $340 million in total annual premium payments to various insurance carriers and third-party vendors.
  • Directed daily operations to ensure payments were processed in compliance with strict deadlines and carrier-specific requirements, minimizing delays and discrepancies.
  • Partnered with internal teams, clients, and carriers to proactively resolve payment-related issues, ensuring seamless transactions, and enhancing overall client satisfaction.
  • Provided training and performance feedback to team members, promoting professional development, and improving team performance.
  • Monitored and reported on key performance indicators (KPIs) related to payment accuracy, timeliness, and client service levels, driving continuous improvement across the team.

PIA Enrollment Processing Supervisor

Paychex
06.2021 - 05.2022
  • Supervised a team of data entry specialists responsible for accurately transmitting over 300,000 individual insurance enrollment elections across 300 insurance carriers annually.
  • Oversaw daily operations, ensuring timely and precise data entry for high-volume insurance enrollments, while maintaining strict compliance with carrier requirements and regulatory guidelines.
  • Implemented process improvements to enhance data accuracy, reduce error rates, and streamline workflow efficiency.
  • Provided ongoing training, mentorship, and performance feedback to team members, fostering a collaborative environment, and improving overall team effectiveness.

PIA H&B Account Manager

Paychex
03.2014 - 06.2021
  • Acted as a strategic advisor to small, medium, and large enterprise clients, analyzing complex insurance needs and delivering customized Life, Accident, and Health (LAH) insurance solutions that align with business objectives.
  • Led negotiations with insurers to secure competitive coverage and pricing, optimizing benefits packages to attract and retain talent, while managing cost efficiency.
  • Provided expert guidance on regulatory compliance, risk management, and industry trends to help clients navigate evolving healthcare and insurance landscapes.
  • Collaborated with cross-functional teams to ensure smooth policy administration, claims management, and renewal processes.
  • Conducted comprehensive risk assessments, ensuring clients were adequately covered for potential liabilities and unforeseen circumstances.

Education

Bachelor's Degree - History & Political Science

State University of New York College at Brockport
Brockport
01.2012

Skills

  • Service delivery enhancement
  • Regulatory compliance
  • Team management
  • Analytical and critical thinking
  • Health benefits administration
  • ACA compliance
  • Data integrity management
  • Client relationship management
  • Change management
  • Human capital management
  • Operations management
  • Workflow optimization

Certification

New York Life: Accident & Health Insurance License

Accomplishments

  • Consistently Rated “Exceeds Expectations” in Leadership Performance Reviews
    Recognized annually for outstanding leadership, team development, and operational excellence.
  • Recipient, FY24 Innovative Leader of the Year Award (PIA)
    Recognized for driving forward-thinking solutions and impactful innovation initiatives.

Timeline

Health & Benefits Operations Manager

Paychex
01.2025 - Current

Manager, Agency Employer Shared Responsibility Services

Paychex
05.2023 - 01.2025

PIA Billing & Reconciliation Supervisor

Paychex
05.2022 - 05.2023

PIA Enrollment Processing Supervisor

Paychex
06.2021 - 05.2022

PIA H&B Account Manager

Paychex
03.2014 - 06.2021

Bachelor's Degree - History & Political Science

State University of New York College at Brockport

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