Cory Brooks
Charlotte
Summary
Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing 27 years of related experience.
Overview
30
30
years of professional experience
1
1
Certification
Work History
National Account Field Maintenance Manager
Torque by Ryder
08.2024 - Current
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
Field Operations Manager
Torque By Ryder
10.2021 - 08.2024
- Responsible for performance management within maintenance teams.
- Provides leadership that ensures standardization and execution of maintenance processes and achievement of business objectives across multiple mobile technicians across United States.
- Leads multiple Operations Managers to achieve and implement all aspects of operation management.
- Managed $5,000,000 operations budget and launched monthly communications processes to enable best practices implementation.
- Measure, track, and perform on-going analysis to ensure process and financial objectives are met.
- Implemented and maintained high standards of quality in all areas.
- Monitored team performance to assess training requirements and areas in need of improvement.
Senior Continuous Improvement Manager
Ryder Truck Rental
08.2019 - 10.2021
- Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements.
- Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.
- Improved daily operations of 30 shops across East Coast, helping to meet company goals for earnings, quality and completion.
- Trained 700 employees techniques to improve productivity, which contributed to company saving $5,000,000.
Senior Operations Manager
Ryder Truck Rental
04.2010 - 08.2019
- Provided leadership for continual management and employee training initiatives.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Guided team 35 members to maintain high productivity and performance metrics.
- Oversaw staff and sub-contractor performance review assessments.
- Prepared documents for EPA and shop audits.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
Light-Wheeled Mechanic
United States Army
03.1995 - 05.2017
- Test drove vehicles to determine problems and test repairs.
- Changed vehicle oil and replaced filter.
- Checked 8 brake systems per day and determined need of pad replacement, disc turning or other maintenance requirements.
- Assessed vehicle maintenance status and completed needed service.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
Technician in Charge
Ryder Truck Rental
08.1998 - 04.2010
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
- Planned, scheduled and delegated daily work to team of 12 employees.
- Executed diagnostics, troubleshooting and evaluations on 8 medium to heavy duty trucks and trailers daily.
- Hired and trained new technicians to improve efficiency of department and cultivate productive work atmosphere.
- Investigated and corrected mechanical problems with engines such as C-12, C-15, Detroit, Cummings, N-14, ISX, ISM, International, Mack CH613, Humvee, LMTV/FMTV, and 5 ton.
- Completed job reports and logs immediately following service calls.
- Maintained quality assurance and customer satisfaction objectives.
Education
Associate of Applied Science - Automotive Technician
Augusta Technical College
12.2002
Skills
- Administrative Management
- Hiring and Onboarding
- Business Leadership
- P&L Administration
- Business Growth Initiatives
- Inventory Tracking and Management
Certification
- EPA and DOT Inspection - 2017
- CPM - Certified Professional Manager - 2010
- Air Conditioning Technology, United States Army - 2005
- ASE License - 2002
- MACS License - 2002
- ESCO License - 2002
- CQT - Certified Quality Technician - 2002
- Manual Transmission - 2001
- Electronic Engine - 2001
- Automatic Transmission Repair - 2001
- Control Brake -2000
- System Diagnosis - 2000
- Wheel Vehicle Mechanic, United States Army - 1995
Timeline
National Account Field Maintenance Manager
Torque by Ryder
08.2024 - Current
Field Operations Manager
Torque By Ryder
10.2021 - 08.2024
Senior Continuous Improvement Manager
Ryder Truck Rental
08.2019 - 10.2021
Senior Operations Manager
Ryder Truck Rental
04.2010 - 08.2019
Technician in Charge
Ryder Truck Rental
08.1998 - 04.2010
Light-Wheeled Mechanic
United States Army
03.1995 - 05.2017
Associate of Applied Science - Automotive Technician
Augusta Technical College
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