CORY BROUGHTON

Developed and maintained customer service standards to ensure excellent customer service. Adhered to company policies regarding operation of vehicles, safety procedures and customer services. Provided safe and efficient public transportation services to passengers in timely manner and also trained new hires.

5 star customer, adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria. Responded to customer inquiries regarding routes, schedules, and transfers

Calling customers that’s in collections, processing payments, making bank deposits, help with deliveries and sales. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Developed community reputation through commitment to customer satisfaction and strong client relationships. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Collected customer feedback and made process changes to exceed customer satisfaction goals.