Cory Burhoe
Norway,ME
Summary
Agile and adaptable staff leader with motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Skilled at identifying personals individual strengths and weakness then positioning staff for maximum effectiveness for the team. Dedicated to meeting company and exceeding company standards with out compromising staff safety and work place integrity. Reliability, punctuality, and adaptability are of high priority along with strong work ethic.
Overview
12
12
years of professional experience
Work History
Cook Shift Leader
Bridgton Academy
05.2024 - Current
- Supervised kitchen staff to ensure efficient food preparation and service.
- Trained new cooks on cooking techniques and safety protocols.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Developed weekly menu plans focusing on seasonal ingredients and customer preferences.
- Implemented quality control measures to enhance food presentation and taste consistency.
- Enhanced operational workflows, resulting in improved kitchen efficiency during peak hours.
- Resolved customer complaints promptly, ensuring high satisfaction levels with food service.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
Order Picker
Walmart Distribution Center
11.2023 - 05.2024
- Operated electric pallet jack to efficiently transport products within warehouse.
- Conducted quality checks on incoming and outgoing shipments for accuracy.
- Collaborated with team members to streamline order fulfillment processes.
- Maintained organized inventory system, ensuring timely restocking of materials.
- Monitored stock levels and reported discrepancies to management promptly.
- Implemented improvements in picking routes, enhancing overall efficiency.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Assisted in preparing orders for shipping, ensuring compliance with company standards.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
Operations Manager
Fed Ex Ground
08.2021 - 10.2023
- Formulated processes to reduce downtime and financial loss.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Ran Inbound/outbound unload operations in a efficient manner to ensure that deadline for packages were met.
- Reviewed operations reports to understand numbers and trends to better meet metric goals.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Oversaw daily operations to ensure efficient package sorting and delivery processes.
Assistant Manager
Run Of The Mill Public House And Brewery
09.2017 - 12.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Front of House Manager
Hooligans Landing
04.2017 - 10.2017
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised staff of 12+ through motivational coaching and effective training programs for service and sales techniques.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Developed and implemented corrective action plans based on review of comment cards and guest satisfaction results.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
Lead Server
Pier Patio Pub
05.2016 - 09.2016
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained incoming staff on restaurant practices and procedures.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Bartender
Cho Sun Korean And Japanese Restaurant
06.2014 - 03.2016
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Decreased waste, following strict recipes and drink measurement protocol.
Education
High School Diploma -
Oxford Hills Comprehensive High School
Paris, ME06.2008
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Cost Control
- Business planning
- Training
- Staff supervision
- Employee scheduling
- Customer service
Timeline
Cook Shift Leader
Bridgton Academy
05.2024 - Current
Order Picker
Walmart Distribution Center
11.2023 - 05.2024
Operations Manager
Fed Ex Ground
08.2021 - 10.2023
Assistant Manager
Run Of The Mill Public House And Brewery
09.2017 - 12.2019
Front of House Manager
Hooligans Landing
04.2017 - 10.2017
Lead Server
Pier Patio Pub
05.2016 - 09.2016
Bartender
Cho Sun Korean And Japanese Restaurant
06.2014 - 03.2016
High School Diploma -
Oxford Hills Comprehensive High School