Cory Calhoun
Lehigh Acres,FL
Summary
Experienced operations leader with 10+ years of progressive responsibility within FedEx hub, station, and linehaul environments. Proven ability to manage high-volume sort and transportation operations, lead teams, and drive performance in safety, service, and productivity metrics. Strong background in dispatch, planning, compliance, and operational problem-solving in fast-paced hub environments. Adept at leading cross-functional teams, developing talent, and executing against time-sensitive service requirements while maintaining DOT, OSHA, and company compliance standards.
Overview
12
12
years of professional experience
Work History
Operations Coordinator
North Fort Myers
2025.03 - Current
- Resolve service issues such as disputed deliveries, missing packages, and scheduling concerns to ensure customer satisfaction.
- Monitor service, safety, cost, and quality performance metrics for Independent Service Providers (ISPs); address deficiencies with contractors and business leaders.
- Maintain DOT-compliant driver, equipment, and vendor files, ensuring records are accurate, current, and audit-ready.
Operations Safety Specialist
FedEx Express, Williamsburg NCPC
2024.04 - 2025.03
- Delivered onboarding and safety orientation, including HAZ acknowledgment, WorkDay documentation, and facility safety tours.
- Trained and certified employees in tugger and switcher operations.
- Coordinated injury response processes, including nurse line calls, medical updates, and compliance reporting.
- Promoted a culture of safety through WorkRight compliance tracking, safety engagement metrics, and documented validations.
Customer Pickup Coordinator
FedEx Ground, Northern Florida District
2023.10 - 2024.04
- Verified new business accounts, coordinated pickup transfers, and confirmed scheduling details with contractors and customers.
- Partnered with sales teams to onboard new accounts and streamline communication between contractors, customers, and internal staff.
- Resolved customer concerns regarding pickup service, gathering feedback to identify and implement improvements.
- Conducted station visits to strengthen relationships and reinforce CPC process updates.
Field Linehaul Support Representative
FedEx Ground, Denver Hub
2023.06 - 2023.10
- Dispatch/TMS: Managed dispatch and transportation management systems.
- Yard Checks: Reconciled non-dispatch trailers, dollies, and outside purchase carriers.
- Meets & Turns: Reassigned routes during accidents or planning issues.
- Tractor Inspections: Conducted quarterly inspections for compliance.
Operations Manager, Linehaul
FedEx Ground, Evansville Co-Location
2022.10 - 2023.06
- Directed outbound van lane operations and coordinated workload distribution for package handlers.
- Managed hub dispatch planning and on-time performance initiatives.
- Tracked OTS and OVN metrics and responded to service-related linehaul issues for the station in the Mid-South District.
Linehaul Coordinator
FedEx Ground, Nashville Hub
2021.10 - 2022.10
- Administered dispatch and TMS operations for inbound and outbound linehaul.
- Planned inbound preload schedules and trailer assignments.
- Adjusted routes in response to accidents and operational issues.
- Conducted tractor inspections to ensure regulatory compliance.
Operations Manager
FedEx Ground, Portland Hub
2018.07 - 2021.10
- Delivered daily presort briefings, including performance analysis and safety messaging.
- Supervised dock operations, directing teams across unload and load processes.
- Managed end-of-day closeout, including scanner reconciliation and administrative reporting.
Operations Manager
FedEx Ground, Paducah Co-Location
2017.04 - 2018.07
- Coordinated pre-sort operations and prepared workflow through daily planning calls.
- Supervised package handlers during sorting operations to maintain efficiency and accuracy.
- Collected and reported key metrics to district leadership and internal stakeholders.
Operations Administrator
FedEx Ground, Paducah Co-Location
2016.01 - 2017.04
- Supported presort operations including AWAD, Vision, ITQA, and customer service functions.
- Ensured quality assurance during sort and handled escalated service calls.
- Assisted in end-of-day wrap-up processes, including red shelf management, notifications, and damage documentation.
Package Handler
FedEx Ground, Paducah Co-Location
2014.09 - 2016.01
- Processed inbound freight through unloading, scanning, and van loading.
- Supported outbound operations including belt splits, tugger operation, and small-package handling.
Education
Associate of Arts - General Studies
Shawnee Community College
Ullin, ILSkills
- OSHA 30: General Industry Certification
- First Aid Certified
- Tugger & Switcher Certified
- MySchedule / ERMA Proficiency
- Quality Assurance & ITQA Expertise
- Safety Training & Compliance Leadership
- Workers’ Compensation & Red Folder Process
- P&D & CPC Analytics and Reporting
Timeline
Operations Coordinator
North Fort Myers
2025.03 - Current
Operations Safety Specialist
FedEx Express, Williamsburg NCPC
2024.04 - 2025.03
Customer Pickup Coordinator
FedEx Ground, Northern Florida District
2023.10 - 2024.04
Field Linehaul Support Representative
FedEx Ground, Denver Hub
2023.06 - 2023.10
Operations Manager, Linehaul
FedEx Ground, Evansville Co-Location
2022.10 - 2023.06
Linehaul Coordinator
FedEx Ground, Nashville Hub
2021.10 - 2022.10
Operations Manager
FedEx Ground, Portland Hub
2018.07 - 2021.10
Operations Manager
FedEx Ground, Paducah Co-Location
2017.04 - 2018.07
Operations Administrator
FedEx Ground, Paducah Co-Location
2016.01 - 2017.04
Package Handler
FedEx Ground, Paducah Co-Location
2014.09 - 2016.01
Associate of Arts - General Studies
Shawnee Community College