Cory Carter
Ventura,CA
Summary
Diligent customer service manager with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments
Overview
10
10
years of professional experience
Work History
Warehouse Manager
Nuvair
12.2023 - Current
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Implemented safety protocols, ensuring compliance and minimizing workplace accidents.
- Trained and mentored staff on warehouse operations, improving team performance and efficiency.
- Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules.
Customer Service and Operations Manager
Tomcat/Area 4 Industry
04.2022 - 12.2023
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Call Center Operations Supervisor
Big Brand Tires
12.2020 - 12.2023
- Established and oversaw performance targets for call center associates.
- Conducted performance reviews for all agents to reduce resolution times and improve customer satisfaction ratings.
- Determined quality assurance benchmarks and set standards for improvement.
- Supervised 20 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Customer Service and Operations Manager
Cold Steel
05.2015 - 12.2020
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Monitored, managed Cold Steel's Amazon platform for customer service, and charge back issues
- Monitored Kpi, Script Implementation, Role Played and ensured customer satisfaction in all call centers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Associate of Arts - Videography
Brooks Institute
Ventura, CA06.2009
Skills
- Customer Relationship Management Software (CRM)
- Work Prioritization
- Time Management
- Inter-department collaboration
- Talent Development
- Trade show specialist
- Technical Support
- Effective problem solver
- Productivity Standards
Timeline
Warehouse Manager
Nuvair
12.2023 - Current
Customer Service and Operations Manager
Tomcat/Area 4 Industry
04.2022 - 12.2023
Call Center Operations Supervisor
Big Brand Tires
12.2020 - 12.2023
Customer Service and Operations Manager
Cold Steel
05.2015 - 12.2020
Associate of Arts - Videography
Brooks Institute
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