Cory Cook
New Hampton,IA
Summary
A dynamic leader with a proven track record at American Appraisal Solutions LLC, I excel in strategic planning and operational excellence, driving significant performance improvements. Skilled in financial management and fostering strong team dynamics, I've successfully enhanced customer satisfaction and operational efficiency, showcasing a results-driven approach with a blend of hard and soft skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.
Overview
22
22
years of professional experience
Work History
President / CEO
American Appraisal Solutions LLC
01.2021 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Reduced operational costs through strategic cost management initiatives.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
- Managed financial, operational and human resources to optimize business performance.
Vice President of Operations
American Appraisal Solutions LLC
01.2013 - 01.2021
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased company profits through performance optimization strategies and efficiency improvements.
Senior Claims Specialist IV
American Appraisal Solutions LLC
04.2010 - 01.2013
- Streamlined claims processing by implementing efficient workflow procedures and prioritizing high-impact cases.
- Enhanced team productivity by providing ongoing training to junior claims specialists on best practices and industry trends.
- Contributed to company growth by assisting in the development of new products and services based on market trends analysis.
- Negotiated favorable claim settlements by utilizing strong communication and persuasion skills.
- Maintained compliance with regulatory requirements through diligent documentation of all claim activities.
- Managed a caseload of complex claims, ensuring timely settlements and maintaining client satisfaction.
- Maintained up-to-date knowledge of industry regulations, legal developments, and emerging risks to ensure company readiness for any challenges that may arise.
Senior Claims Representative
Nationwide Insurance Company
03.2006 - 04.2010
- Analyzed complex claims data, identifying trends, and recommending improvements to reduce future risks.
- Enhanced customer satisfaction with timely and accurate resolution of claims disputes.
- Actively contributed to continuous improvement initiatives within the organization aimed at refining claims handling procedures and customer service standards.
- Increased company profits by minimizing fraudulent activities through diligent research and validation of claim details.
- Mentored new hires on company policies and procedures, fostering a productive work environment within the team.
Agency Producer
Farmers Insurance Group
01.2004 - 03.2006
- Utilized industry knowledge and emerging trends to make informed recommendations, resulting in more effective campaigns for clients.
- Boosted agency reputation through successful execution of award-winning campaigns for major brands.
- Developed strong relationships with clients through clear communication and understanding of their objectives, resulting in repeat business.
- Managed multiple projects simultaneously, ensuring deadlines were met and budgets were maintained.
- Secured new business opportunities by presenting compelling pitches that demonstrated the agency''s capabilities and expertise.
Auto Body Technician
Brian's Collision Clinic
06.2002 - 01.2004
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Reassembled and replaced parts to complete body repairs.
- Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
- Followed standard operating procedures to achieve consistent quality of work.
Education
Associate of Applied Science - Business Administration
Hamilton Business College
Des Moines, IAAssociate of Arts - Auto Collision Technology
Iowa Lakes Community College
Emmetsburg, IASkills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Employee Relations
- Operational Excellence
- Operations Management
- Staff Training
- Project Management
- Sales and Marketing
- Business Development
- Budget Management
- Financial Management
Timeline
President / CEO
American Appraisal Solutions LLC
01.2021 - Current
Vice President of Operations
American Appraisal Solutions LLC
01.2013 - 01.2021
Senior Claims Specialist IV
American Appraisal Solutions LLC
04.2010 - 01.2013
Senior Claims Representative
Nationwide Insurance Company
03.2006 - 04.2010
Agency Producer
Farmers Insurance Group
01.2004 - 03.2006
Auto Body Technician
Brian's Collision Clinic
06.2002 - 01.2004
Associate of Applied Science - Business Administration
Hamilton Business College
Associate of Arts - Auto Collision Technology
Iowa Lakes Community College
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