Cory Couch
Plainfield,IL
Summary
Detail-oriented professional with over 15 years customer service experience and a unique background in audio engineering and stage management, adept at managing complex administrative tasks with precision. Possesses strong technical skills, excellent organizational abilities, and a keen ability to enhance operational efficiency. Ready to apply meticulous attention to detail and problem-solving prowess to support the dynamic company needs.
Overview
7
7
years of professional experience
Work History
Audio Engineer / Stage Hand
UAP Entertainment
06.2021 - 04.2023
- Managed efficient and safe audio setups and breakdowns
- Fostered clear communication with talent to align audio outputs
- Innovated new audio troubleshooting approaches, reducing setup times by 20%
- Pursued continuous learning in audio engineering, boosting event quality
- Edited raw voice recordings, added sound effects, and mixed to format.
- Collaborated with producers and performers to determine and achieve desired sound for productions and provided audio system oversight for live shows.
- Resolved hardware and network issues to prevent performance delays.
- Tested sound equipment prior to live performances.
- Collaborate with lighting technicians in order to coordinate light cues that are synced with musical elements of a performance.
- Create a balance between instruments and vocals in order to produce desired sound effects.
- Operated control consoles to regulate volume levels and sound quality.
- Develop pre-show checklists for use in preparing for upcoming shows or tours.
- Used control console to regulate volume level and sound quality during performances and recording sessions.
- Maintain the technical quality of sound by adjusting levels during performances.
- Set up sound editing equipment before performances and concerts.
- Supervise interns or volunteers who assist with setup and tear down processes at events.
- Manage the setup of various monitors and speakers around the venue prior to each show.
- Managed setup and tear-down of sound and music equipment before and after performances to promote efficient workflow.
- Perform regular maintenance checks on all audio equipment before each show.
- Oversee the patching of cables from various sources into the mixing board at each show.
- Troubleshoot any technical problems that may arise during an event.
- Communicate with musicians and crew members regarding any changes or adjustments they would like made to their audio settings.
- Troubleshot issues with sound equipment and performed minor maintenance.
Bartender/Server
Fogo De Chao
Naperville, USA
11.2021 - 08.2022
- Streamlined administrative procedures for sales representatives
- Increased company revenue through strategic upselling techniques
- Anticipated customer needs for efficient time management
- Maintained top-tier cleanliness and sanitation standards
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Completed regular bar inventories and daily requisition sheets.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Performed opening and closing duties including restocking supplies.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Monitored bar inventory and promptly restocked low items before depletion.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Effectively multitasked within fast-paced environment.
Team Lead
Mora Asian Fusion
Plainfield, USA
08.2020 - 10.2021
- Streamlined task allocation and supervision for food safety compliance
- Engineered innovative marketing strategies boosting brand visibility
- Fostered team development through effective training on company guidelines
- Developed predictive models for optimal staffing and inventory management
- Monitored team progress and enforced deadlines.
- Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Enforced health and safety regulations within the restaurant environment.
- Utilized POS systems to streamline transactions and generate reports.
- Communicated regularly with kitchen staff regarding orders placed by customers.
- Provided support to management team in planning special events or promotions.
- Monitored inventory levels of front of house supplies and placed orders as necessary.
- Explained goals and expectations required of trainees.
- Monitored and evaluated staff performance, providing regular feedback and coaching.
- Implemented new policies or procedures as directed by upper management.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
Administrator/Data Entry
Martin Cartage
Bensenville, USA
01.2019 - 02.2020
- Orchestrated data management, ensuring precision while juggling multiple tasks
- Fostered collaboration with internal teams to optimize processes and procedures
- Scrutinized customer documents to identify inconsistencies, safeguarding account security
- Streamlined procedural lists and coding schedules, enhancing operational efficiency
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Performed data entry tasks into computer databases from paper documents.
- Prepared reports on various projects for management review.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Managed daily delivery and work schedules to maximize coverage.
- Documented services performed, operations information, and dispatch details in system.
- Scheduled loads according to priority and available equipment.
- Worked with routing specialists, route managers and service department to optimize routes.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
Manager
Vita Bella
Plainfield, USA
08.2016 - 09.2018
- Orchestrated daily operations and special events, driving a 25% surge in customer referrals
- Streamlined recruitment and performance review processes for 40+ staff
- Pioneered company standards, leading to a 35% decrease in staff turnover
- Successfully negotiated and executed client contracts
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Oversaw food preparation, production and presentation according to quality standards.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Delegated work to staff, setting priorities and goals.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Education
High School -
Joliet West High School
Joliet, Illinois01.2013
Skills
- Audio Engineering
- Sound System Design & Installation
- Stage Management
- Audio mixing
- Trouble-shooting
- Set-up & tear-down
- Equipment and software programs
- Customer service
- Promoting specials
- Upselling products
- Time management
- Cleaning tasks
- Task assignment
- Food safety procedures
- Quality control
- Marketing strategies
- Branding concepts
- Event promotions
- Marketing collateral
- Team training
- Mentoring
- Forecasting models
- Staffing levels
- Inventory management
- Data management
- Attention to detail
- Task balancing
- Process improvements
- Data processing
- Account verification
- Procedural documentation
- Operations management
- Customer-oriented sales
- Service management
- Recruitment
- Hiring
- Scheduling
- Performance reviews
- Employee handbook
- Training
- Contract negotiations
- Event planning
- Event execution
- Social media marketing
- Problem-solving
- Customer retention
- Sound quality management
- Audio production
- Managing sound quality
- Project management
- Equipment handling
- Live sound engineering
- Audio plans
- Live performance support
- Employee onboarding
- Staff management
- Shift scheduling
- Coaching and mentoring
- Decision-making
- Budget control
- Risk management
- Sales techniques
- Strategic planning
Personal Information
Title: Administrative Assistant
Additionalinformation - Technicalskills
- Computer proficiency in Microsoft Office Suite including Microsoft Word, PowerPoint, Excel, Outlook
- Adobe Premier Pro/Photoshop
Timeline
Bartender/Server
Fogo De Chao
11.2021 - 08.2022
Audio Engineer / Stage Hand
UAP Entertainment
06.2021 - 04.2023
Team Lead
Mora Asian Fusion
08.2020 - 10.2021
Administrator/Data Entry
Martin Cartage
01.2019 - 02.2020
Manager
Vita Bella
08.2016 - 09.2018
High School -
Joliet West High School
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