Cory Cox
Diamond Bar,CA
Summary
Results-driven Key Account Manager/Car Wash Project Manager offering several years of hands-on experience maintaining relationships with company's clients as well as install, service and chemical teams, Sub-Contractors, Construction Managers and other Project Managers by maintaining open communication and using a wealth of knowledge obtained though many years in the car wash industry. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels.
Overview
16
16
years of professional experience
Work History
Key Account Manager
Mark VII Equipment
Arvada, CO
01.2018 - Current
- Managing car wash installation projects from start to finish, including site surveys, quoting, ordering all equipment, coordinating the installation of equipment to include car wash equipment, ancillary equipment, and other items such as bay paneling, lights, and signage, as well as any electrical and plumbing work associated with the project.
- Managing subcontractors and direct installers on all car wash equipment installs, including obtaining quotes, issuing POs for work, and scheduling subcontractors to complete all aspects of projects in a timely manner to meet deadlines.
- Working with General Contractors and other Project Managers on new construction (NTI) projects from infancy of project until opening day of new car wash site to ensure all requirements were met including underground and surface mounted conduit and plumbing, correct wiring and size of electrical breakers for all car wash and ancillary equipment as well as layout of equipment in car wash bays and equipment rooms.
- Working with our Engineering Department to obtain site layout and equipment drawings for permitting submittals to City Planning and Development Departments, when necessary.
- Managing the relationship between internal teams and external customers.
- Negotiating contracts with customers that balance customer requirements with business objectives.
- Establishing strong relationships with clients through regular communication and follow-up activities.
- Attending trade shows and industry events in order to build brand awareness among target audiences.
- Organizing and conducting regular meetings with clients to discuss their objectives, challenges, and strategies, and then implementing processes to achieve these objectives.
- Provided training sessions for customers on how best utilize the company's products or services.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
Service Technician
Mark VII Equipment
Arvada, CO
11.2011 - 12.2017
- Performed on-site repair of car wash equipment at customer locations including repair or replacement of faulty components such as motors, pumps, valves, switches.
- Collaborated with team members to complete projects efficiently and effectively.
- Conducted preventive maintenance on a variety of car washes and ancillary equipment.
- Inspected equipment for proper operation and safety hazards prior to use.
- Onboarded and trained new service technicians.
- Maintained accurate records of service calls, repairs, and parts used.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Provided training on the safe usage of equipment when needed.
- Provided technical support to customers over the phone and in person.
- Communicated with vendors regarding supply orders and delivery timelines.
- Troubleshot electrical circuits using schematics and diagrams.
Chemical Technician/Salesperson
Northwest Pump
Anaheim, CA
04.2008 - 09.2011
- Made monthly visits to all car wash sites in the company's network to check levels of car wash chemicals and place orders for chemicals as needed.
- Maintained car wash chemical inventory in our warehouse and placed orders to suppliers when restocking was needed.
- Delivered car wash chemicals to sites in the absence of any of our chemical delivery drivers.
- Performed quarterly titrations and volumetrics at all car wash sites in our network in order to keep chemical usage in line with customer expectations, while also producing clean vehicles.
- Actively pursued new customers to add to our network of serviced sites.
Education
High School Diploma -
Ontario High School
Ontario, CA06-1994
Skills
- Key Account Management
- Account Retention
- Account development
- Client Relationship Building
- Project Management
- Procedure Development
- Schedule Management
- Contract Management
Timeline
Key Account Manager
Mark VII Equipment
01.2018 - Current
Service Technician
Mark VII Equipment
11.2011 - 12.2017
Chemical Technician/Salesperson
Northwest Pump
04.2008 - 09.2011
High School Diploma -
Ontario High School
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