Cory Craft
Hurricane,WV
Summary
Motivated employee that learns quickly in fast-paced, high-volume environments. Maintains open availability and flexibility to work various shifts.
Overview
9
9
years of professional experience
Work History
Maintenance Technician
WorkForce, WV
06.2022 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
Warehouse Delivery Driver
Buzz Food Services
05.2022 - 06.2022
- Completed on-time deliveries by choosing best and most efficient routes
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed rush deliveries on tight timetables to satisfy customer needs
- Operated vehicle safely in highly congested areas with no traffic violations
- Evaluated products for damage prior to drop-off and documented reasons for returns
- Adhered to safe lifting techniques to avoid injuries
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers
- Read maps, followed oral and written instructions and used GPS technology to make deliveries
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Kept detailed mileage and fuel reports to track overall fuel costs
- Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and delivery.
Call Center Representative
IBEX Global
12.2021 - 03.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Engaged in learning and development opportunities to promote continued performance improvement
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Assisted customers by answering questions, responding to inquiries and handling telephone requests
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Maintained 95% customer service satisfaction ratings through quality control
- Resolved Google Fiber internet, phone, or tv issues over phone with customers daily.
Sales Representative
Alpha Acquisitions Inc.
10.2021 - 11.2021
- Presented professional sales presentations to effectively demonstrate product features and competitive advantages to new and existing customers of AT&T
- Proceeded credit checks and checked out customers once interested in product.
Part Control
ResourceMFG
03.2021 - 09.2021
- Determined if parts were up to code and could be used to build transmissions
- Once parts were checked, would load them onto carts or pallets to be transported to assembly
- When correct parts were loaded, would drive motorized vehicle called tuggers, with train to line or another designated area to unload and push carts to line and unload parts to designated area on assembly line.
Kitchen Staff Member
Mountain Pie Company
06.2017 - 03.2021
- Made food according to standard recipes with requested changes for customer satisfaction
- Sanitized dining ware and kitchen equipment according to health code standards
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
Life Insurance Agent
Arias Agencies
11.2020 - 01.2021
- Called union members on file from cards sent in from their respective union and scheduled home visits
- Met with 6-8 customers daily to provide information about available products and policies
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Cashier
Kmart, Sears Holding
09.2015 - 07.2016
- Helped customers complete purchases, locate items, and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns
- Operated register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
Education
High School Diploma -
Hurricane High School
Hurricane, WV07.2016
Skills
- Product promotions
- Customer Relations
- Systems and software programs
- Client Service
- Strategic planning
- Interpersonal communication skills
- Sales Closing
- Service Agreements
- Lead prospecting
- Account servicing
Timeline
Maintenance Technician
WorkForce, WV
06.2022 - Current
Warehouse Delivery Driver
Buzz Food Services
05.2022 - 06.2022
Call Center Representative
IBEX Global
12.2021 - 03.2022
Sales Representative
Alpha Acquisitions Inc.
10.2021 - 11.2021
Part Control
ResourceMFG
03.2021 - 09.2021
Life Insurance Agent
Arias Agencies
11.2020 - 01.2021
Kitchen Staff Member
Mountain Pie Company
06.2017 - 03.2021
Cashier
Kmart, Sears Holding
09.2015 - 07.2016
High School Diploma -
Hurricane High School
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