Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cory Craft

Poca

Summary

Early in my career I explored opportunities in different fields and companies to see what best fit me for the future. That exploration resulted in some short term employment. Although the time with certain companies were short, I gained a lot of knowledge and skills that can help with life and future employment opportunities. My experiences have lead me here and WorkForce is where I see myself long term.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Employment Programs Specialist

WorkForce, WV
07.2024 - Current


  • -Currently responsible for a caseload of 500 employers.
  • -Uses the North American Industry Classification System (NAICS) code of an employer to aid in evaluating the staffing patterns to make sure a company is reporting necessary occupations.
  • -Assigns Standard Occupational Classification (SOC) codes to occupations on surveys submitted by employers.
  • -Reviews Occupational Employment and Wages Survey (OEWS) data for completeness and accuracy.
  • -Accesses Quarterly Census of Employment and Wages data through the QUEST database to verify employment, temporary closures, and end of liability dates.
  • -Enters occupational data into the Occupation and Wage Data Network (OWDN) system, and
  • -Answers review questions submitted by the Bureau of Labor Statistics (BLS) via the OWDN system.
  • -Contacts employers (respondents) for data clarification when necessary.
  • -Contacts via phone employers who have not responded to the survey to collect occupational data.
  • -Processes returned mail.
  • -Assists other OEWS analysts with their caseloads when needed by identifying SOC codes and handling difficult phone calls.
  • -Attends training and virtual conferences in person or via the web when offered by BLS

Maintenance

WorkForce WV
06.2022 - 07.2024
  • Provide maintenance support for WorkForce West
    Virginia as needed, such as, new construction; office setup and remodel.
  • Gather and prepare items for Surplus and/or recycle; deliver surplus property to
    Office of Technology or Surplus Property.
  • Other routine/general maintenance, such as hanging blinds, installing locks, repairing furniture and
    equipment, etc.

Direct Support Professional

Unlimited PossAbilities Inc
08.2022 - 06.2024
  • Assisted disabled clients to support independence and well-being.
  • Supervised daily activities and provided assistance to clients.
  • Cooked meals and assisted clients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients with bathing, dressing, dental care and personal grooming.
  • Became AMAP certified to distribute medicine to each client.

Warehouse/Warehouse/Food Delivery Driver

Buzz Food Services
05.2022 - 06.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Evaluated products for damage prior to drop-off and documented reasons for returns.
  • Adhered to safe lifting techniques to avoid injuries.
  • Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and delivery.

Call Center Representative

IBEX Global
12.2021 - 03.2022
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted Number customers by answering questions, responding to inquiries and handling telephone requests.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained 95% customer service satisfaction ratings through quality control.
  • Resolved Google Fiber internet, phone, or tv issues over phone with customers daily.

Sales Representative

Alpha Acquisitions Inc.
10.2021 - 11.2021
  • Presented professional sales presentations to effectively demonstrate product features and competitive advantages to new and existing customers of AT&T.
  • Proceeded credit checks and checked out customers once interested in product.

Part Control

ResourceMFG
03.2021 - 09.2021
  • Determine if parts were up to code and could be used to build transmissions.
  • Once parts were checked, would load them on to carts or pallets to be transported to assembly line.
  • When correct parts were loaded, would drive motorized vehicle called, tuggers, with train to line or another designated area to unload and push carts to line and unload parts to designated area on assembly line.

Kitchen Staff Member

Mountain Pie Company
06.2017 - 03.2021
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.

Life Insurance Agent

Arias Agencies
11.2020 - 01.2021
  • Would call union members on file from cards sent in from their respective union and schedule home visits,
  • Met with customers to provide information about available products and policies.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Direct Service Professional

Stevenson
10.2018 - 11.2020
  • Assisted disabled clients to support independence and well-being.
  • Supervised daily activities and provided assistance to clients.
  • Cooked meals and assisted clients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients with bathing, dressing, dental care and personal grooming.
  • Became AMAP certified to distribute medicine to each client.

Guest Service Representative

Petco Animal Supplies Stores Inc.
07.2016 - 06.2017
  • Greeted visitors and customers upon arrival, offered assistance and answered questions.
  • Clean animals cages and feed when needed.
  • Perform closing duties such as, sweeping, mopping, cleaning toilets, and taking out trash.

Cashier

Kmart, Sears Holding
09.2015 - 07.2016
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reviewed weekly sales ads and monitored price changes.

Referee

YMCA
09.2014 - 11.2015
  • Explained and taught regulations and rules to players and coaches.
  • Verified accuracy of score calculations before winners were announced.
  • Inspected sporting equipment for compliance with safety and event regulations.
  • Promoted good sportsmanship among players.
  • Communicated with fans, coaches, players and other umpires.
  • Notified players, coaches and officiating team of rule infractions and relevant penalties.

Education

No Degree -

West Virginia State University

High School Diploma -

Hurricane High School
05.2016

Skills

  • Account servicing
  • Lead prospecting
  • Service Agreements
  • Sales Closing
  • Interpersonal communication skills
  • Strategic planning
  • Client Service
  • Systems and software programs
  • Customer Relations
  • Product promotions

Certification

AMAP(Approved medication administration personnel)

Timeline

Employment Programs Specialist

WorkForce, WV
07.2024 - Current

Direct Support Professional

Unlimited PossAbilities Inc
08.2022 - 06.2024

Maintenance

WorkForce WV
06.2022 - 07.2024

Warehouse/Warehouse/Food Delivery Driver

Buzz Food Services
05.2022 - 06.2022

Call Center Representative

IBEX Global
12.2021 - 03.2022

Sales Representative

Alpha Acquisitions Inc.
10.2021 - 11.2021

Part Control

ResourceMFG
03.2021 - 09.2021

Life Insurance Agent

Arias Agencies
11.2020 - 01.2021

Direct Service Professional

Stevenson
10.2018 - 11.2020

Kitchen Staff Member

Mountain Pie Company
06.2017 - 03.2021

Guest Service Representative

Petco Animal Supplies Stores Inc.
07.2016 - 06.2017

Cashier

Kmart, Sears Holding
09.2015 - 07.2016

Referee

YMCA
09.2014 - 11.2015

No Degree -

West Virginia State University

High School Diploma -

Hurricane High School

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Cory Craft