Cory Curtis
Jeffersonville,IN
Summary
Accomplished Client Manager at Heartland, adept in Account Management and Problem-Solving, enhanced client retention by fostering strong relationships and efficiently solving complex issues using tools like Salesforce and Google sheets. Promoted for exceptional service, I participated special projects, significantly contributing to team success. My leadership at FedEx and Lids Inc underscores my capability in multitasking and goal setting, driving positive outcomes.
Overview
14
14
years of professional experience
Work History
Client Manager
Heartland
05.2019 - Current
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues. Ex: Salesforce, MAT tool, google sheets etc.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems.
- Organize daily workflow and maintaining appropriate scheduling to provide optimal service.
- Promoted to current position as the only Black Diamond Client Manager for our department servicing 20+ sales representatives
- Assist in the Development of new employees int our department
- Assist in beta testing new processes and programs
- Decent knowledge base with processing environments, from stand alone and cloud based to POS with integrations. Due to the nature of my current role I work with various different merchants and processing environments vary.
Driver
Sisic Enterprises / FedEx
03.2016 - 02.2019
- Delivered goods and products to customer on time and in excellent condition.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Motivated workers to exceptional performance through implementation of new strategies.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Overseeing 40 + drivers in roughly 10 different zip codes.
Store Manager
Lids Inc
05.2010 - 02.2014
- Supervised guests, answering questions regarding products etc.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
GED -
Trimble County High School
Bedford, KY06.2008
Skills
- Client Services
- Financial Acumen
- Special projects
- Account Management
- Competitor Analysis
- Customer Portfolio Management
- Customer Service
- Problem-Solving
- Goal Setting
- Multitasking
- Client Retention
Timeline
Client Manager
Heartland
05.2019 - Current
Driver
Sisic Enterprises / FedEx
03.2016 - 02.2019
Store Manager
Lids Inc
05.2010 - 02.2014
GED -
Trimble County High School
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