Hands-on Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget. High-achieving, professional possessing, excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Overview
16
16
years of professional experience
Work History
Project Manager
Service Irrigation Pros
Panama City, FL
11.2023 - Current
Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
Maintained records of all documents related to each project including specifications, change orders, invoices.
Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Advised other departments on best practices related to managing large-scale projects.
Developed and maintained project plans, timelines, and budgets.
Managed multiple projects with competing deadlines simultaneously.
Provided guidance to team members regarding tasks assigned to them.
Operations Manager/ Crew Lead
Greenearthenergyphotovoltaic
Panama City Beach, FL
03.2019 - 11.2023
Developed and implemented operational procedures to ensure quality standards are met.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Performed cost analysis for various projects to determine budget requirements.
Maintained accurate inventory records to track stock levels and minimize costs.
Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Analyzed data from daily reports to identify trends in production performance metrics.
Created detailed reports on the performance of individual departments within operations.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Developed key performance indicators to measure effectiveness of operational processes.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training and inventory control.
Built strong operational teams to meet process and production demands.
Operations Manager
DHL
Erlanger, KY
09.2016 - 01.2019
Developed and implemented operational procedures to ensure quality standards are met.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Analyzed data from daily reports to identify trends in production performance metrics.
Built strong operational teams to meet process and production demands.
Anticipated and tracked operational and tactical risks to provide strategic solutions.
Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Created effective business plans to focus strategic decisions on long-term objectives.
Operations Manager
Fedex Ground
Orlando, FL
02.2008 - 07.2016
Developed and implemented operational procedures to ensure quality standards are met.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Controlled departmental facilities use and approved requests for repairs or improvements.
Generated performance and labor strategies to compete in new and existing markets.
Created corrective actions based on adverse KPI trends.
Published customer satisfaction results from feedback forms and correspondence.
Hired and onboarded team members to meet immediate and expected demand.
Created effective business plans to focus strategic decisions on long-term objectives.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Implemented Cross functional development to increase growth and success of multiple departments