Dynamic Operations Supervisor with a proven track record at DHL Ecommerce, excelling in process optimization and team training. Skilled in safety compliance and data analysis, fostering a culture of continuous improvement and operational excellence. Processes and Training are a passion of mine.
Overview
18
18
years of professional experience
Work History
Training and Quality Supervisor - DEN, SFO, SEA
DHL ECommerce
Denver, CO
06.2024 - Current
Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
Collaborated with department heads to identify skills gaps and develop customized training interventions accordingly.
Lead training teams in BOS, DEN, and SFO successfully rolling out new SCF process. Helped to establish good plans to sustain best practices and cross-training efforts.
Initiated an on-site First Choice team aimed to evaluate processes, waste, and organization and improve on them while creating buy-in to garner sustainability.
Directed and supervised 7 employees involved in product inspection and quality control procedures.
Stretch assignment to include SFO, SEA, and DEN
Operations Supervisor
DHL Ecommerce
Denver, CO
04.2020 - 06.2024
Improve operational efficiency by streamlining processes and focused on training new and old employees.
Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Enhance team productivity by providing ongoing training, coaching, and mentoring to staff members.
Oversee safety program including safety committee meetings and minutes, weekly safety topics, weekly safety audits, and forklift certification and training.
Good understanding of most tasks from inbound, encode, outbound, and receiving.
Monitor inventory for warehouse and office supplies ordering items as needed. Performed monthly inventory counts and entered into SAP.
Help train new supervisors and assisted with onboarding
Production Manager
Bron Tapes
Denver, CO
01.2020 - 04.2020
Implemented labor metrics to be reviewed weekly at management meeting
Reviewed Safety Program to ensure compliance and add value
Implemented Quarantine Program to ensure non conforming goods are being processed correctly
Organized Warehouse, Shipping, Mezzanine, and Production area by moving, cleaning, and footprinting areas to ensure the most efficient use of spaces whereby processes could be built
Adjusted set schedule for lunches and breaks to ensure best workflow for machine utilization
Operation Manager/Production Supervisor
Consolidated Container Company
09.2018 - 01.2020
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 3-member management team with related direct reports
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
Monitored materials use to identify concerns and keep costs low
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Reduced inventory loss by 20% by implementing new production excel worksheet and excel inventory counts worksheet
Boosted production throughput and quality by revamping procedures, monitoring strategies, and loss analysis
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
Evaluated team member performance every day to identify and resolve productivity concerns
Oversaw equipment modifications and upgrades
Accomplished targets and met demand by assessing equipment efficiency, reviewing materials supplies and organizing manpower
With over 60+ participating plants, received the 2018 Cost To Make award which is how CCC analyzes a plants overall cost efficiency
Scored 98.4% on last external quality audit
Initiated and implemented scrap competition/monitoring reducing scrap loss by 50%
Implemented extra quality controls to continuously improve quality efforts
Received Safety Excellence Award for being 2 years safe
Machine Operator
Consolidated Container Company
12.2016 - 09.2018
Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances
Operated blow molding equipment safely and efficiently on team of 4 employees
Tended operating machinery to identify equipment malfunctions and locate sources of product defects
Maintained good maintenance practices on machines and within work area, complying with company and OSHA safety rules and regulations
Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues
Owner/Operator
Bio Remediation, LLC
09.2007 - 08.2015
Founded and managed Crime Scene Cleanup business, growing revenue from $48K to $78 in first year and to $112K within 5 years
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Conducted target market research to scope out industry competition and identify advantageous trends