Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cory Ellis

Camarillo,CA

Summary

Driven and personable individual with excellent communication and interpersonal skills. Demonstrates solid understanding of sales principles and customer relationship management, coupled with proficiency in software and data analysis.

Developed leadership and conflict resolution skills in high-security environment, looking to transition into new field leveraging these abilities. Proficient in maintaining safety and order, with strong understanding of security protocols. Aiming to apply these transferable skills to contribute positively in new role.

Offering strong leadership abilities and disciplined mindset, eager to learn and develop in law enforcement environment. Contributes solid understanding of security protocols and effective conflict resolution skills. Ready to use and develop physical fitness and communication skills in dispatcher role.

Diligent with background in Military Police operations. Demonstrated ability to manage high-pressure situations and maintain security protocols. Proven expertise in conflict resolution and effective communication.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Inside Sales Representative

Airgas USA, LLC
08.2016 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Set up new accounts, established customer credit and set up payment methods.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Achieved or exceeded company-defined sales quotas.
  • Recorded accurate and efficient records in customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Trained new employees on customer service, money handling and organizing strategies.

Hazmat Technician

Airgas USA, LLC
08.2016 - 07.2019
  • Sampled and characterized waste to generate accurate materials profiles.
  • Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
  • Moved and loaded drums and containers weighing as much as 1500 pounds.
  • Arranged pick-ups, managed documentation and reported quantities of waste to help coordinators make appropriate planning decisions.
  • Maintained inspection-ready manifest documentation for review by supervisor.
  • Collected and disposed of hazardous waste produced in businesses across Southern Ca.
  • Prepared containers for long-distance shipping and coordinated transportation with contractors.
  • Maintained a clean work environment by promptly addressing spills or leaks using appropriate absorbents or neutralizing agents as needed.
  • Achieved faster decontamination processes through meticulous planning organization while adhering to established protocols during cleanup operations.
  • Educated coworkers on best practices for handling hazardous materials by conducting regular workshops and training sessions.
  • Improved emergency response times by participating in routine drills, simulations, and team training exercises.
  • Operated power tools, industrial cleaning equipment and sprayers to remove harmful substances from surfaces.
  • Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
  • Handled emergency spills and environmental cleanup requests with organized approach.

Armory Chief

United States Marine Corps
12.2014 - 06.2016
  • Managed the disposal process for obsolete or unsafe weapons, adhering to strict regulations governing such actions.
  • Implemented standardized protocols for emergency situations, enhancing preparedness among armory personnel.
  • Conducted comprehensive weapon training for new staff members, increasing their proficiency with various firearms.
  • Oversaw the implementation of new technology systems within the armory environment, optimizing efficiency without compromising safety standards.
  • Maintained comprehensive knowledge of evolving regulations and industry best practices, applying this expertise to consistently enhance armory operations.
  • Optimized armory security measures by regularly reviewing access logs and conducting physical security checks.
  • Demonstrated proficiency with widely ranging gun maintenance and armory services, supporting successful operations.
  • Collaborated with fellow armory personnel to maintain smooth daily operations and fulfill mission requirements.
  • Assisted in the procurement of necessary supplies and equipment, effectively managing limited resources within budget constraints.
  • Facilitated timely repair of damaged or malfunctioning equipment, minimizing downtime for critical missions.
  • Managed physical security of weapons, munitions and keys.
  • Achieved seamless coordination of weapons issuance and return processes, ensuring accurate records at all times.
  • Ensured compliance with safety regulations through regular equipment inspections and maintenance tasks.
  • Developed effective communication channels between armory staff and other departments, fostering strong working relationships.
  • Handled inspection, inventory, and issuance of ammunition to teams of Marines.
  • Supervised personnel and offered extensive mentoring and training assistance.
  • Trained personnel on safe ammunition handling to prevent injuries and accidents.
  • Completed inspections and any basic repair need to uphold strict performance standards.

Patrol Sergeant

United States Marine Corps
09.2013 - 11.2014
  • Backed up patrol officers during difficult stops or to answer complex questions.
  • Evaluated officer performance during shifts, identifying areas for improvement and providing constructive feedback for continuous development.
  • Mentored junior officers, providing guidance on proper police procedures and promoting professional growth.
  • Handled high-stress situations calmly under pressure while making critical decisions to protect public safety.
  • Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
  • Maintained accurate records of all patrol activities, ensuring compliance with legal requirements and departmental standards.
  • Inspected officers and vehicles to identify and correct any unprofessional appearances.
  • Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
  • Responded promptly to emergency calls for service, assessing situations quickly and acting decisively to protect lives and property.
  • Managed critical incidents effectively, taking command of the scene and directing resources for optimal outcomes.
  • Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
  • Assessed and managed potential risks and hazardous situations.
  • Enhanced public safety by conducting proactive patrols and addressing potential issues in the community.
  • Granted or denied leave requests and scheduled coverage for shortages.
  • Resolved conflicts between citizens by employing de-escalation techniques, preventing further escalation or violence.
  • Maintained positive community relations through active communication at crime scenes and assistance with programs such as mentoring underprivileged kids and teaching at Citizen's Police Academy events.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.

Desk Sergeant

United States Marine Corps
06.2013 - 11.2014
  • Increased officer productivity by monitoring performance, providing constructive feedback, and offering support when needed.
  • Deescalated conflicts between individuals both internally within the department as well as externally with the public, promoting positive outcomes in challenging situations.
  • Spearheaded initiatives to improve morale among department personnel through team-building activities and recognition programs.
  • Developed strong relationships with community members through consistent outreach efforts and open dialogue.
  • Handled high-pressure situations calmly and effectively, utilizing strong decision-making skills in crisis scenarios.
  • Improved communication between shifts by creating thorough briefings and ensuring accurate information relay.
  • Fostered teamwork among officers by encouraging collaboration on projects, assignments, or daily tasks.
  • Managed sensitive information with discretion, maintaining confidentiality while adhering to legal requirements.
  • Implemented training programs for officers that increased overall knowledge of department policies and procedures.
  • Performed daily typing and filing for major crimes unit.
  • Answered phone and provided assistance to callers under supervision of watch officer.
  • Observed strict confidentiality guidelines to properly secure information and data.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Provided testimony in court proceedings.
  • Handled citation and traffic violation paperwork.
  • Thoroughly analyzed criminal information and processed crime scenes.

Military Police Officer

United States Marine Corps
01.2013 - 11.2014
  • Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
  • Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
  • Monitored gate activities, controlled traffic, and responded to emergencies on base.
  • Conducted thorough investigations into criminal activity on base, leading to successful apprehension and prosecution of offenders.
  • Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Maintained 100% accountability of assigned equipment worth more than $1 Million Dollars.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Provided emergency response security, eliminating hazards, and potential dangers.
  • Executed search and seizure operations in strict accordance with applicable laws and regulations.
  • Provided expertise in crowd control techniques during large-scale events, ensuring the safety of attendees and maintaining order.
  • Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
  • Improved response times to incidents by implementing efficient communication protocols.
  • Handled citation and traffic violation paperwork.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.

Education

No Degree - Criminal Justice

Ventura College
Ventura, CA

High School Diploma -

Adolfo Camarillo High School
Camariollo Ca
06.2011

Skills

  • Customer service
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Adept multi-tasker
  • Customer relationship management
  • Email and phone etiquette
  • Driven
  • Issue resolution
  • Data entry
  • Interpersonal communication
  • Documentation and reporting
  • Analytical problem solver
  • Analytical thinking
  • Conflict de-escalation
  • Crisis management
  • Emergency call response
  • Victim interviewing
  • Situation management
  • Investigative tools
  • Decision-making

Timeline

Inside Sales Representative

Airgas USA, LLC
08.2016 - Current

Hazmat Technician

Airgas USA, LLC
08.2016 - 07.2019

Armory Chief

United States Marine Corps
12.2014 - 06.2016

Patrol Sergeant

United States Marine Corps
09.2013 - 11.2014

Desk Sergeant

United States Marine Corps
06.2013 - 11.2014

Military Police Officer

United States Marine Corps
01.2013 - 11.2014

No Degree - Criminal Justice

Ventura College

High School Diploma -

Adolfo Camarillo High School

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Cory Ellis