Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cory Farnum

Riverside,CA

Summary

Dynamic restaurant manager with over 7 years of progressive experience in high-volume dining environments, specializing in operations management, staff development, and performance optimization. Proven track record of delivering measurable results, including elevating off-premise guest satisfaction from 50% to 80% 'highly satisfied,' increasing dine-in satisfaction from 70% to 80%, and enhancing per-person averages from $19 to $21. Demonstrated expertise in growing loyalty sign-ups from 4% to 6% and recognized for creating a performance scorecard that significantly improved training efficiency and accountability across all departments. Authorized to work in the US for any employer, committed to excellence and passionate about enhancing the guest experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Manager

Red Robin
01.2024 - Current
  • Oversee daily operations across Expo, Food Runner, Busser, and Server departments to maintain consistent guest experience and operational efficiency.
  • Conduct daily and weekly inventory counts; knowledgeable of how to manage ordering for all departments including kitchen, bar, and liquor.
  • Lead hiring, interviewing, and onboarding processes for new staff.
  • Designed and implemented a staff performance scorecard that improved training accountability and reduced inefficiencies.
  • Improved off-premise guest satisfaction from 50% to 80% “highly satisfied” and dine-in satisfaction from 70% to 80%.
  • Increased per-person average (PPA) from $19 to $21 and boosted loyalty sign-ups from 4% to 6% of checks.
  • Manage scheduling, conflict resolution, and coaching in a high-volume, fast-paced environment.

Shift Leader

Taco Bell
04.2023 - 01.2024
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Monitored food inventory and supplies to prevent waste.
  • Supervised food presentation and plating to enhance visual appeal.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Directed food preparation and cooking activities to meet health and safety standards.

Barista

Starbucks
08.2022 - 04.2023
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Bartender

The Venue Bar and Grill
04.2022 - 08.2022
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Assisted with inventorying beverage stock and bar supplies.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Host/Server

Red Robin
07.2018 - 04.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Associate of Arts - Business Administration And Management

Riverside City College
Riverside, CA

Skills

  • Recruitment, Interviewing & Onboarding (4 years)
  • Operations & Multi-Department Management (4 years)
  • Staff Training, Coaching & Leadership Development (6 years)
  • Process Improvement & Workflow Optimization (5 years)
  • Inventory Control, Ordering & Vendor Relations (2 years)
  • Data-Driven Decision Making & Reporting (4 years)
  • Customer Satisfaction, Retention & Loyalty Growth (5 years)
  • Conflict Resolution & Team Engagement (5 years)
  • Scheduling, Labor Management & Cost Control (5 years)
  • Performance Metrics & KPI Tracking (3 years)
  • Point-of-Sale (POS) Systems & Technology Integration (7 years)
  • Project Management & Cross-Functional Collaboration (5 years)

Certification

  • ServSafe Food Manager

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Service Manager

Red Robin
01.2024 - Current

Shift Leader

Taco Bell
04.2023 - 01.2024

Barista

Starbucks
08.2022 - 04.2023

Bartender

The Venue Bar and Grill
04.2022 - 08.2022

Host/Server

Red Robin
07.2018 - 04.2022

Associate of Arts - Business Administration And Management

Riverside City College

Similar Profiles

CREATE PROFILE