Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Cory Fortin

Whitehall,NY - New York

Summary

Having worked as a leader in a fast- paced, ever-changing, high-stress environment for over 18 years, I am an adept self-starter who can remain calm, collected, and efficient at all times. With my customer service skills, I can handle a wide variety of situations with ease, whether it's someone giving praise or someone close to breaking down. It is my role as manager to arrive early and leave late, which means long hours, weekends, and holidays. My career as a leader has always included following rules, guidelines, and regulations. Safety and efficiency require that I follow these. I very much believe in self improvement, my quest for knowledge and collection of skills never seems to end. All of these points would make me an asset to any organization or company.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Delivery Driver

Pointer Express
09.2023 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.

Owner/Operator

Cory Fortin Photography
10.2022 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

General Manager

Food Service, Paul's Family Pizza
06.2009 - 10.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Shift Leader Manager

Pizza Hut
02.2015 - 06.2016
  • Cooked food by tasting and smelling it to ensure palatability and flavor conformity
  • Established standards for personnel performance and customer service
  • Coordinated kitchen workflow to optimize supply usage and preparation time
  • Kept accurate records in compliance with sanitation and food service requirements
  • Scheduled and received deliveries and verified goods received against paperwork
  • Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs
  • Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
  • Reviewed menus and analyzed recipes to assess labor and overhead costs
  • Investigated and resolved complaints regarding food quality and service
  • Scheduled staff hours and allocated resources to maximize team member performance
  • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
  • Coordinated with service providers to address equipment maintenance and waste removal
  • Reviewed procedures and operational challenges to uncover service and safety improvements
  • Reviewed cashflow to determine accuracy and perform bank deposits
  • Established and enforced nutritional standards for dining establishments, based on accepted industry standards
  • Estimated food and beverage consumption to determine purchasing requirements
  • Managed a team of up to 15 employees, delagating tasks and keeping high morale.

GENERAL MANAGER, Assistant Manager Of Operations

Sbarro
04.2004 - 06.2009
  • Established and maintained positive and professional employee relationships
  • Demonstrated work techniques to customers to promote continued learning and growth
  • Created staff teams and delegated work tasks to increase productivity
  • Completed incident reports needed to document damage, theft or personal injury claims
  • Communicated important company information and policy changes to staff members
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
  • Maintained knowledge of store products and services to make recommendations to customers
  • Implemented corrective actions for substandard employee performance
  • Reported equipment repair and employee training needs to managers
  • Documented absences and tardiness of assigned team members.
  • Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
  • Promoted store specials and limited-time offers to customers.
  • Reviewed and evaluated departmental budgets for compatibility with division goals and objectives
  • Taught newly hired team members and shift managers business policies and procedures
  • Promoted customer satisfaction by addressing complaints and issuing refunds
  • Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits
  • Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
  • Prepared staff work schedules and assigned specifc duties.
  • Coordinated and directed financial or budget activities to fund operations, maximize investments or increase effciency
  • Orchestrated administrative activities directly related to making products or providing services
  • Organized and guided activities such as sales promotions requiring coordination with other department managers
  • Demonstrated and supported continuous improvement and growth mindset
  • Met deadlines while maintaining high-quality deliverables.
  • Provided product information and resolved concerns to assist customers
  • Performed routine and scheduled maintenance services.
  • Responded quickly to meet customer needs and resolve problems.
  • Experienced with social media and communications platforms.
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Traveled New England to new store locations to assist in the training of new staff members.

Education

Certification In Professional Photography - Photography

New York Institute Of Photography
New York, NY
11.2022

GED -

Rutland Adult Learning
Rutland, VT
12.2016

Skills

  • Investigating Complaints
  • Performance Improvement
  • Regulatory Guidelines
  • Corrective Actions
  • Safe Work Practices
  • Professional Relationships
  • Critical Thinking
  • Guest Interaction
  • Teamwork and Collaboration
  • Calm and Pleasant Demeanor
  • Operations Management
  • Vendor Negotiations
  • Photographic Editing

Websites

Certification

  • Certified Professional Photographer
  • Scuba Certified

Timeline

Delivery Driver

Pointer Express
09.2023 - Current

Owner/Operator

Cory Fortin Photography
10.2022 - Current

Shift Leader Manager

Pizza Hut
02.2015 - 06.2016

General Manager

Food Service, Paul's Family Pizza
06.2009 - 10.2022

GENERAL MANAGER, Assistant Manager Of Operations

Sbarro
04.2004 - 06.2009

Certification In Professional Photography - Photography

New York Institute Of Photography

GED -

Rutland Adult Learning

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Cory Fortin