Cory Fuchs
Las Vegas,NV
Summary
Knowledgeable and dedicated professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cocktail Server
Lost Spirits Distillery
06.2022 - Current
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained clean and organized bar area.
- Maintained accuracy and efficiency when processing sales transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Tour Guide
Lost Spirits Distillery
09.2021 - Current
- Coordinate between multiple departments within company
- Provide exceptional Customer Service
- Keep up with training/education
- Inventory management, order placement, scheduling, sales projections
- Make real time adjustments & decisions to ensure guest satisfaction
- Experience using Microsoft Office, ShowClix, Square and vendor websites on daily basis.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Built personal relationships with guests to promote positive experiences.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Maintained tidy and organized venue environment to comply with cleanliness standards.
Tour Leader
Lost Spirits
09.2020 - Current
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Kept detailed inventories and notified management of ordering needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed inventory, restocked supplies and placed orders.
- Poured and prepared mixed drinks for over 400 customers daily.
- Trained new staff on customer service best practices and policies to maintain high standards of service.
- Managed event logistics and operations.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Executive Assistant
N/a
02.2015 - 06.2020
- Liaison between departments to keep projects on schedule
- Worked effectively under constant pressure
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Coordinated events and worked on ad hoc projects.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Education
Bachelor of Science - International Business
Unlv
Las Vegas, NV12.2011
Skills
- Project Management
- Guest Engagement
- Hospitality Service Expertise
- Customer Service
- POS System Expertise
- Strategic Planning
- Office Management
- Resourceful
- Interpersonal Communication
- Strong Problem Solver
- Event Planning
- Training and Mentoring
Certification
TAM card
Health card
Timeline
Cocktail Server
Lost Spirits Distillery
06.2022 - Current
Tour Guide
Lost Spirits Distillery
09.2021 - Current
Tour Leader
Lost Spirits
09.2020 - Current
Executive Assistant
N/a
02.2015 - 06.2020
Bachelor of Science - International Business
Unlv
Similar Profiles
Mutia McInroeMutia McInroe
Market Manager at Split Spirits DistilleryMarket Manager at Split Spirits Distillery
Sommer BacigalSommer Bacigal
Server at Broken Spirits DistilleryServer at Broken Spirits Distillery
SAHIL SANTOSHSAHIL SANTOSH
Senior cook at Pure Spirits, Distillery DistrictSenior cook at Pure Spirits, Distillery District
HEATHER WEBSTERHEATHER WEBSTER
Digital Media Supervisor at Ocean Media, Inc.Digital Media Supervisor at Ocean Media, Inc.
Dawn KelleyDawn Kelley
Board of Directors- Fighter Relations at Nevada Boxing Hall of FameBoard of Directors- Fighter Relations at Nevada Boxing Hall of Fame