Cory Fuqua
Bolivar,OH
Summary
Seeking a full time position that allows an opportunity to utilize my skills, achievements and ability to lead personnel in a direction that adds to the value of your organization.
Overview
2025
2025
years of professional experience
Work History
IT Technician (Datacenter Supervisor)
Sterling Jewelers Inc.
01.2000 - 01.2025
- Responsible for supervising and training 4-man teams that process programming instructions in order to meet daily deadlines for one of the top jewelry companies in the nation.
- Responsible for system dimensions such as: Cisco series mainframe production systems, Solarwinds, ServiceNow, Nagios, RunMy Jobs software, HP-9000 Unix systems and Linux servers, Windows NT servers, Cisco routers and hardware.
- Provided technical support to staff, improving user satisfaction and efficiency in daily operations.
- Trained team members on new technologies, fostering a culture of ongoing learning and adaptation.
- Diagnosed and resolved hardware and software issues to ensure optimal system performance.
Customer Service Representative
B.P. Oil Inc.
Akron, OH
1995 - 1998
- Developed excellent customer service skills.
- Helped implement training courses for new employees – improving on customer satisfaction.
Team Leader
U.S. Army
01.1992 - 01.1995
- Worked as a team member in a combat infantry unit for over three years.
- Learned to work and communicate well with people of diverse cultures and backgrounds.
- Learned not only to listen, but take initiative and responsibility for own actions.
Education
B.A. - English
The University of Akron
Akron, OH05.2006
High School Diploma - General Studies
Lima Senior High School
Lima, OHCertificate - Cisco Networks
Kaplan University
12.2012
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
Timeline
IT Technician (Datacenter Supervisor)
Sterling Jewelers Inc.
01.2000 - 01.2025
Team Leader
U.S. Army
01.1992 - 01.1995
High School Diploma - General Studies
Lima Senior High School
Certificate - Cisco Networks
Kaplan University
Customer Service Representative
B.P. Oil Inc.
1995 - 1998
B.A. - English
The University of Akron